Description:
Are you a results-driven leader with a passion for retail and people development? Join our dynamic team as an Assistant Manager and take ownership of a high-performance environment that thrives on operational excellence, outstanding customer service, and team growth.
Key Responsibilities:
Operational Management
Drive store performance to achieve and exceed sales targets.
Maximise income streams through effective promotion of add-ons, GP, and other revenue channels.
Ensure consistent implementation of merchandising and marketing standards.
Attract and retain a strong and loyal customer base.
Inventory Management
Oversee inventory controls and ensure effective stock management.
Monitor store performance in line with stock availability and customer demand.
Customer Service
Ensure exceptional customer experiences that exceed expectations.
Review and act on Mystery Shopper reports and customer feedback.
Resolve product and service-related complaints quickly and effectively.
Lead by example in reinforcing a customer-first culture among staff.
People Management
Train, develop and motivate staff to reach full potential.
Plan for succession and promote internal growth.
Manage performance consistently and fairly.