Description:
CLINICAL LIAISON OFFICER (CLO) – MEDICAL
We are seeking a skilled, compassionate, and highly organised Clinical Liaison Officer (CLO) to join our medical team. This role is critical in supporting effective communication and coordination between patients, healthcare professionals, and internal clinical services to ensure high-quality, patient-centred care.
The Clinical Liaison Officer will act as a key point of contact throughout the patient journey, facilitating clear communication, coordinating clinical information, and supporting the smooth delivery of medical services. The successful candidate will demonstrate strong clinical knowledge, excellent interpersonal skills, and the ability to work confidently within a multidisciplinary healthcare environment.
Key Responsibilities include:
Acting as a liaison between patients, families, clinicians, and healthcare teams; coordinating referrals, appointments, and treatment pathways; supporting patients with information regarding procedures, care plans, and follow-up; maintaining accurate and confidential medical records; assisting with clinical reporting and documentation; ensuring compliance with medical standards, policies, and regulatory requirements; and supporting quality improvement and patient experience initiatives.
The role also involves collaborating with external healthcare providers, referrers, and stakeholders to ensure continuity of care and effective service delivery. The CLO will identify and escalate clinical communication issues when required and support clinical teams with administrative and coordination tasks related to patient care.
Essential Requirements:
Applicants must have a relevant medical, nursing, allied health qualification, or significant clinical experience within a healthcare setting. Previous experience in a clinical liaison, care coordination, patient advocacy, or similar role is highly desirable. Strong knowledge of medical terminology, clinical processes, and healthcare systems is required, along with excellent written and verbal communication skills. The ability to manage sensitive information with professionalism and discretion is essential.
Personal Attributes:
We are looking for an individual who is patient-focused, empathetic, detail-oriented, and highly organised. The successful candidate will be adaptable, professional, and capable of managing multiple priorities in a fast-paced clinical environment.
What We Offer:
A supportive and professional working environment, competitive remuneration based on experience, and the opportunity to contribute meaningfully to patient care within a respected medical organisation.
To Apply:
Please submit your CV and relevant qualifications. All applications will be treated confidentially.
Jennifer.munsamy@gmail.com