Guesthouse Manager

Description:

We are seeking an experienced, dynamic, and service-driven Guesthouse Manager to oversee the daily operations of a guesthouse and ensure an exceptional guest experience at all times. The ideal candidate will be highly organised, hands-on, and passionate about hospitality, with a strong focus on customer satisfaction, operational excellence, and team leadership.Key ResponsibilitiesOversee all day-to-day guesthouse operationsManage reservations, check-ins, and check-outsEnsure outstanding guest service and professionally handle guest queries and complaintsSupervise and manage housekeeping and support staffMaintain high standards of cleanliness, presentation, and overall property appearanceMonitor stock levels and manage supplier relationshipsHandle basic financial administration, reporting, and budgetingEnsure compliance with health, safety, and hospitality standardsWork flexible hours, including weekends and public holidays as required Requirements and Skills
Proven experience in hospitality or guesthouse/hotel management
Strong leadership and staff management skills
High attention to detail with excellent organisational ability
Ability to multitask and work well under pressure
Excellent communication and customer service skills
Computer literate
Flexible availability, including weekends and public holidays