Description:
KEY PERFORMANCE AREAS:
The candidate will report to the ICT Administrator, and responsibilities and duties will include:
• Provide first-line ICT support to staff and resolve day-to-day technical issues.
• Log, track, and escalate ICT incidents in line with support procedures.
• Assist with administration and maintenance of Microsoft 365, SharePoint, and cloud systems.
• Support implementation, testing, and rollout of new ICT policies, systems and digital tools.
• Monitor ICT infrastructure performance and report system risks or failures.
• Assist with user account creation, access management, and permissions control.
• Support cybersecurity practices and monitor compliance with ICT policies.
• Maintain accurate ICT asset registers and equipment allocation records.
• Assist with user training, onboarding, and digital literacy initiatives.
• Maintain ICT documentation, user guides, SOPs, and operational reports. REQUIREMENTS:
• National Diploma in ICT, IT, Computer Science. Qualifications such as a Degree, Advanced Diploma, or Microsoft / CompTIA A+ certifications will be advantageous.
• 2–3 years’ experience in an ICT or IT systems support role.
• Working knowledge of Microsoft 365 (Exchange, Teams, SharePoint, Azure). • Experience troubleshooting remote desktop, hardware, software, and network issues.
• Understanding of cloud-based systems and data management.
• Knowledge of cybersecurity awareness (phishing, passwords, endpoint security).
• Strong written and verbal communication skills.
• Ability to document systems, procedures, and user support materials.
• Good organisational skills and ability to manage multiple tasks.
• Professional, reliable, and able to work independently and as part of a team. • Drivers license with own vehicle will be advantageous
TO APPLY: Submit a covering letter with a 2-3 page CV, and at least 3 references to Tech@wildtrust.co.za by 23 February 2026. Certificates/Supporting documents must be available with the original application.
The WILDTRUST reserves the right to vary the requirements, or conditions, and not to fill these positions. Should you not receive a response within a month after the closing application date, kindly consider your application unsuccessful. We offer competitive salaries based on qualifications and experience.