Description:
Key Responsibilities Include but Are Not Limited ToDeliver a warm, professional and personalised arrival and departure experience for all guests Manage front office duties including guest check-ins and check-outs, handling enquiries and providing information on lodge services, restaurants and local activities Host and engage with guests across accommodation, dining, leisure and conference areas to enhance the overall guest experience Administer reservations across the various business units, ensuring accuracy and clear guest communication Ensure accurate guest billing, account handling and payment processing in a discreet and professional manner Assist with general office administration including filing, email correspondence and telephone duties Maintain petty cash and float administration Report maintenance, cleanliness or breakage issues to the relevant departments and follow up where necessary Assist with room checks and liaise with housekeeping to ensure accommodation standards are maintained Support food and beverage service when required, including setting up buffets, honesty bar, braais, platters, light meals and picnics Assist with basic stock control and inventory monitoring Support the Front Office team by acting as Duty support when required Assist with basic social media content and guest-facing communication where appropriate Upsell lodge services and merchandise in a natural, guest-focused manner Criteria
Previous experience in a front office, receptionist or guest-facing role within the hospitality industry Strong communication skills in English (spoken and written) A genuine passion for hospitality and guest service Friendly, professional and well-presented with a natural hosting personality Organised, reliable and able to manage multiple tasks in a fast-paced environment Good attention to detail with the ability to follow procedures A team player who is flexible and willing to assist across departments when needed Able to remain calm and professional under pressure and go the extra mile for guests
06 Feb 2026;
from:
gumtree.co.za