Description:
The successful candidate will have the opportunity to influence operational strategy, drive process improvements and foster a high-performing team culture, ensuring the branch meets its financial and service objectives.Responsibilities:
Lead, manage and motivate operational staff, ensuring proper structure, staffing and succession planning. Maintain high service standards to prevent business loss and maximize client satisfaction. Keep clients informed about shipment status and provide prompt, courteous service. Resolve client complaints efficiently and engage personally when required. Conduct regular client visits to ensure service excellence and retention. Manage third-party transporters and suppliers to ensure reliability and compliance. Support operational staff with guidance and technical expertise. Review operational systems and ISO procedures, recommend improvements and participate in audits. Assist with acquisition of new business. Ensure compliance with national/international legal requirements, shipping, airline policies and Occupational Health and Safety regulations. Conduct recruitment, interviews and recommend salary increases/bonuses. Attend industry meetings, seminars and training as required. Prepare business reports, statistics and branch budgets. Monitor rates, tariffs, customs issues, marine claims and ensure financial targets are met. Requirements:
Minimum of 7 years in Freight Forwarding and Clearing operations (not Courier). Minimum of 3-5 years management experience. Grade 12 or equivalent NQF qualification. Proficient in MS Excel. Strong leadership skills. Extensive multimodal logistics experience. Excellent administration skills and attention to detail. Strong planning and organizing abilities. Ability to perform under pressure.
06 Feb 2026;
from:
gumtree.co.za