Customer Care/Call Centre Consultant Needed With Grade 10, 11 or 12

Description:

The Customer Care Consultant is responsible for delivering high-quality customer service through inbound and outbound calls emails and digital channels. This frontline role is focused on resolving customer enquiries providing accurate information and ensuring a positive customer experience.

Key Responsibilities

• Handle inbound and outbound customer interactions in a professional and friendly manner
  

• Resolve customer enquiries complaints and requests efficiently and accurately
  

• Follow campaign client and internal procedures at all times
  

• Meet individual and team performance targets including quality productivity and attendance
  

• Accurately capture and update customer information on CRM systems
  

• Escalate complex or unresolved issues according to agreed processes
  

• Maintain a high standard of customer care and brand representation
  

• Participate in training coaching sessions and team meetings
  

• Adhere to compliance data protection and confidentiality requirements

  Requirements

  Essential:
  

  • Training is provided - No Experience Needed

  • Strong verbal and written communication skills
    

  • Ability to handle difficult conversations with professionalism
    

  • Basic computer literacy and ability to learn new systems quickly
    

  • Strong attention to detail and accuracy

    WhatsApp 067 761 8853 or Call 012 448 4852.