Description:
About the Role
United Business Solutions is a leader in the Office Automation, Telecoms and Security Solutions industries. We are looking for an experienced Credit Controller to join our established head office in Rivonia, Sandton and assist with the management of a 4000+ customer credit book..
We need a motivated, highly organised professional with excellent communication skills and the ability to work in demanding customer service environments. To thrive in this role, you must be able to work both independently when assisting clients; and as part of our established team, working alongside our sales and projects teams, and reporting directly to the Debtor's Manager.
Your Key Duties:
· Contact customers regarding overdue payments through phone calls and emails - using advanced IT Systems
· Resolve billing discrepancies and disputes promptly, maintaining a professional and customer focused approach
· Negotiate payment plans and terms with customers who are experiencing financial difficulties
· Maintain accurate records of collection efforts, communications, and customer interactions
· Build and maintain strong relationships with customers and sales team
· Provide support and guidance to customers regarding billing inquiries, payment methods, and account reconciliation
· Prepare regular reports on collections and outstanding debts for management review
Requirements:
Minimum Qualifications:
· National Senior Certificate/Matric
· Proven experience as a Credit Controller or similar role
· Strong knowledge of credit control procedures and collection techniques
· Detail oriented and highly organised, capable of managing multiple customer accounts simultaneously
· Proficient in English
· Proficiency in using accounting software (Pastel) and Microsoft Office applications, particularly Excel.