Description:
Location: La Mercy
Industry: Manufacturing & Engineering | IoT & Telematics | Renewable Energy | Distribution
The Call Centre Manager will be responsible for leading and managing a technical sales call centre, ensuring optimal team performance, sales growth, and exceptional customer engagement. The role requires a strong technical background combined with proven leadership ability to drive results across specialised engineering and technology-based solutions.
Key Responsibilities:
Manage and lead a technical sales call centre team to achieve sales and performance targets
Provide strong leadership, coaching, and mentorship to team members
Monitor call centre KPIs, sales metrics, and service levels
Develop and implement strategies to improve sales performance and customer experience
Work closely with technical and operations teams to ensure accurate product knowledge and solutions
Ensure compliance with company policies, processes, and quality standards
Prepare and present regular performance and sales reports to senior management
Minimum Requirements:
Minimum of 3 years’ experience in a call centre managerial or supervisory role
Proven leadership and people management skills
Excellent technical background, preferably within manufacturing, engineering, IoT, telematics, renewable energy, or distribution environments
Strong sales acumen with experience managing technical sales teams
Excellent communication, problem-solving, and decision-making skills
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