Description:
CONTROL ROOM MANAGER
Job Title: Control Room Manager
Reports To: Regional Operations Manager / General Manager
Location: Nelspruit Control Room
Role Purpose:
- To lead, manage, and oversee the strategic and operational performance of the Control Room, ensuring full functionality, risk mitigation and compliance
Key Responsibilities:
Operational Control Monitoring
- Lead and manage day-to-day operations of the Control Room team (Supervisors & Controllers).
- Ensure all Control Room logs, incidents, and evidence trails are properly maintained.
- Conduct weekly audits, failure investigations, and platform health checks.
- Liaise with client representatives, Sector Supervisors and Sector Managers
- Coordinate training, system upgrades, and integration of new monitoring technologies.
- Enforce SOP adherence, performance standards, and real-time response protocols.
Staff Management
- Ensure SOP adherence and performance standards by conducting SOP Training every three months and keeping a training register for all training conducted with the Control Room
- The Control Room Manager is responsible for HR Related issues within the Control Room . These are not limited to forwarding of leave forms , sick leave forms and Injury on duty.
- The Control Room Manager will ensure that all staff members are compliant in terms of PSIRA, Medicals, inductions and weapons competency where applicable
- Implement Immediate corrective action in the event of non-compliance or Application/Platform failures.
- Approve shift rosters and authorize critical incident escalations.
- Zero Tolerance Enforcement - Implement Any disciplinary processes that have been proposed after failures have been identified during post incident debrief analysis
Requirements:
- To lead, manage, and oversee the strategic and operational performance of the Control Room, ensuring full functionality, risk mitigation and compliance
- Lead and manage day-to-day operations of the Control Room team (Supervisors & Controllers).
- Ensure all Control Room logs, incidents, and evidence trails are properly maintained.
- Conduct weekly audits, failure investigations, and platform health checks.
- Liaise with client representatives, Sector Supervisors and Sector Managers
- Coordinate training, system upgrades, and integration of new monitoring technologies.
- Enforce SOP adherence, performance standards, and real-time response protocols.
- Ensure SOP adherence and performance standards by conducting SOP Training every three months and keeping a training register for all training conducted with the Control Room
- The Control Room Manager is responsible for HR Related issues within the Control Room . These are not limited to forwarding of leave forms , sick leave forms and Injury on duty.
- The Control Room Manager will ensure that all staff members are compliant in terms of PSIRA, Medicals, inductions and weapons competency where applicable
- Implement Immediate corrective action in the event of non-compliance or Application/Platform failures.
- Approve shift rosters and authorize critical incident escalations.
- Zero Tolerance Enforcement - Implement Any disciplinary processes that have been proposed after failures have been identified during post incident debrief analysis
04 Feb 2026;
from:
careers24.com