Description:
We are looking for a dynamic, results-driven Assistant Store Manager to lead our team and oversee all aspects of store operations. The ideal candidate will be passionate about retail, committed to customer satisfaction, and ready to drive performance and profitability.
Key Responsibilities
Operational Management
Drive and achieve store sales objectives.
Maximise income streams through add-ons, gross profit, and other opportunities.
Monitor and improve store performance through effective planning and execution.
Ensure consistent implementation of merchandising standards and marketing initiatives to attract and retain customers.
Inventory Management
Maintain optimal stock levels to support sales targets.
Ensure accurate receiving, storage, and control of inventory.
Monitor shrinkage and implement corrective action where required.
Customer Service
Deliver a superior in-store experience and exceed customer expectations.
Review mystery shopper reports and implement improvement plans where necessary.
Ensure timely resolution of customer complaints.
Foster a culture of service excellence among staff.
People Management
Train, mentor, and develop employees to ensure correct competencies.
Implement succession planning and support career growth.