Service and Maintenance Co-Ordinator

Description:

• Matric Requirements
  
  • Previous experience in the manufacturing and maintenance industry is not mandatory but will be beneficial.Duties
    
    • Handle planned activities, e.g. planned repairs, services, load tests, and on-call activities.
    • Define material requirements for each service request, both planned and on-call.
    • Arrange sub-contracted services and equipment, including rentals. Schedule and dispatch technicians
    • Generate service requests and job cards and assign them to technicians.
    • Trigger the need for purchases.
    • Review job costs such as labour, expense, and materials. Review charge lines of completed work before sending it to be invoiced. Maintain the service schedule for all sold work.
    • Plan/assign/manage field labour hours to maximize profitability and productivity (direct labour average) at or above budgeted minimums without compromising safety or quality. Maintain open orders on the dispatch board.
    • Assist technicians with the identification of required repair parts. Procure required materials, parts, equipment, and subcontract labour for work assignments.
    • Process related paperwork upon completion of work assignments and within the accounting month that the work was performed.
    • Process Purchase Requests through the system using established guidelines.
    • Review performance of service jobs to ensure quotations accurately project labour hours, travel costs, rental costs, procured items, etc.
    • Analyse and report to management any significant deviations from original job plans or scope of work changes.
    • Arrange for technical guidance to customers and technicians and facilitate contact with appropriate resources to support the need.
    • Facilitate the Operative Quoting process for leads brought in by the Technicians. Take appropriate action to ensure leads are quoted in a timely fashion or forward leads to other designated resources, for estimation and quotation, if required.
    • Resolve customer complaints, within established guidelines, to the satisfaction of the customer and in the best interest of the company. Any unresolved issues should be quickly elevated to the next level of management for prompt resolution.
    • Collect warranty information, monitor, and report any potential warranty or credit requests to the Service Manager prior to authorizing work. Communicate status with customer and authorize work, as appropriate, following established guidelines.
    • Participate in weekly WIP meetings.
    • Maintain and provide all safety-related documentation, per company guidelines.
    • Assist the Service Manager in establishing training needs and requirements for all Service Technicians in the branch.
    • Monitor and coordinate the maintenance of company equipment and assets to ensure they are in proper condition and in good working order.
    • Assist the Servi