Description:
We're seeking a Customer Data Clerk who has experience in maintaining accurate customer information, managing high volumes of daily tickets, and supporting operations through effective customer communication and data processing. This role requires strong attention to detail, excellent communication skills, and the ability to work efficiently in a fast-paced environment.
Key Responsibilities
Update and maintain customer details across multiple platforms
Contact customers telephonically to verify and confirm information
Reactivate and delete customer profiles as required
Process and issue daily tickets (700 per day)
Manage email correspondence with customers and operations controllers
Follow up on deliveries not received and missing items
Liaise with customers and controllers to resolve delivery-related issues
Log, investigate, and follow up on incident reports and credits
Process credits accurately and update credit sheets
Answer incoming calls from the customer centre
Handle customer queries relating to profiles, deliveries, and credits
Skills, Experience & Requirements
Must have matricPrevious experience in a customer service, data capturing, or administrative role
Strong attention to detail with high levels of accuracy
Ability to manage high volumes of work under pressure
Excellent verbal and written communication skills
Strong problem-solving and follow-up skills