Assistant Villa Manager

Description:

The Assistant Villa Manager supports the Villa Manager in the daily operation of a luxury villa, ensuring seamless service delivery, exceptional guest experiences, and efficient staff coordination. This hands-on role requires attention to detail, strong leadership, and a high level of guest interaction to maintain premium service standards. Duties and ResponsibilitiesAssist the Villa Manager in overseeing day-to-day villa operations- Ensure exceptional guest service and personalised experiences at all times- Manage guest arrivals, departures, and in-villa orientation- Supervise and support villa staff including housekeeping, butlers, chefs, and maintenance- Coordinate daily schedules, duty rosters, and staff assignments- Ensure villa cleanliness, presentation, and maintenance meet luxury standards- Liaise with chefs and service staff regarding menus, dietary requirements, and service timing- Handle guest requests, feedback, and complaints professionally and promptly- Assist with stock control, ordering, and inventory management- Monitor service flow for meals, activities, and events- Ensure accurate billing, posting of charges, and guest accounts- Assist with cash handling and financial controls where required- Conduct regular inspections of rooms, public areas, and back-of-house spaces- Maintain guest profiles, preferences, and special requests- Ensure compliance with health, safety, hygiene, and security standards- Support event coordination and special occasions within the villa- Step in for the Villa Manager during leave or off-duty periods- Perform any reasonable duties as requested by management Qualifications & Requirements

• Grade 12 / Matric certificate – essential
  - Qualification in Hospitality Management or Tourism – advantageous
  - Minimum 2–3 years’ experience in a luxury hospitality, villa, lodge, or boutique hotel environment
  - Previous supervisory or assistant management experience preferred
  - Strong understanding of luxury service standards and guest expectations
  - Experience with PMS, POS, and reservations systems
  - Excellent communication and leadership skills
  - High level of professionalism, discretion, and guest focus
  - Ability to work shifts, weekends, and public holidays
  - Valid driver’s licence – advantageous

Key Skills & Competencies

• Strong leadership and people management skills
  - Exceptional guest service and interpersonal skills
  - Attention to detail and organisational ability
  - Problem-solving and decision-making skills
  - Ability to multitask in a fast-paced environment
  - Strong communication and coordination skills
  - Discretion and confidentiality
  - Ability to lead by example

Requirements:

• Grade 12 / Matric certificate – essential
  - Qualification in Hospitality Management or Tourism – advantageous
  - Minimum 2–3 years’ experience in a luxury hospitality, villa, lodge, or boutique hotel environment
  - Previous supervisory or assistant management experience preferred
  - Strong understanding of luxury service standards and guest expectations
  - Experience with PMS, POS, and reservations systems
  - Excellent communication and leadership skills
  - High level of professionalism, discretion, and guest focus
  - Ability to work shifts, weekends, and public holidays
  - Valid driver’s licence – advantageous

• Strong leadership and people management skills
  - Exceptional guest service and interpersonal skills
  - Attention to detail and organisational ability
  - Problem-solving and decision-making skills
  - Ability to multitask in a fast-paced environment
  - Strong communication and coordination skills
  - Discretion and confidentiality
  - Ability to lead by example