Description:
WE’RE HIRING – FRONT OF HOUSE / ASSISTANT MANAGER
Mthatha, Eastern Cape | 27-room Guesthouse / B&B
We are looking for a highly organised, hands-on hospitality professional to run reception, reservations and day-to-day operations, supervise ±13 staff, and manage invoicing & monthly accounts on Xero.
Key duties include:
• Front of house: check-ins/outs, guest communication, complaints & issue resolution
• Manual bookings: take, confirm, allocate rooms, manage changes/cancellations
• Assist daily operations: housekeeping/breakfast coordination, quality checks, maintenance log
• Staff supervision: rosters, attendance, training, standards
• Ordering & stock control: suppliers, deliveries, quotes, cost control
• Finance/admin: invoicing, debtor follow-up, cash/card/EFT reconciliations, petty cash, supplier invoices, month-end reports for owners (Xero)
• Liaise with owners + basic KPI reporting (occupancy/ADR/revenue trends)
Requirements:
✅ Proven guesthouse/hotel experience (front office + operations)
✅ Xero bookkeeping/invoicing experience (essential)
✅ Strong admin skills + confident managing staff
✅ Excellent communication & problem-solving
✅ Must have own transport and own accommodation in/near Mthatha
✅ Willing to work weekends/public holidays + on-call for urgent matters
To apply: Send your CV + short cover letter + references, your availability and expected salary to: lindela@indepco.co.za