Description:
A leading digital bank in South Africa is seeking a Predictive Dialer Analyst to join the team on a 6-month contract in Sandton. Must be available immediately to start with our client.
Must have a clear credit and clear criminal record.
- Key Performance Areas
- Keep dialer downtime to a minimum and ensure all issues are communicated to IT & management immediately.
Technical Competencies Ability to oversee the dialing strategy framework and provide thorough feedback. Ability to provide Industry/best practice insights into dialing and campaign strategy Ability to champion challenge dialer practices to optimize penetration and conversion outcomes. Technology insights to achieve team objectives Good tactical insights into Dialer and Campaign Management frameworks to facilitate operational execution Good understanding of productivity and capacity management outcomes Excellent verbal and written communication skills Stakeholder engagement (internal and external) Microsoft office, especially Excel Statistics knowledge and ability to comprehend and analyze dialer-output data Strong analytical skills required, including an extensive understanding of how to interpret department business needs and translating them into operational requirements. Numerically orientated Ensure Compliance and Quality Assurance adherence to industry regulations and company policies regarding customer interactions.
31 Jan 2026;
from:
gumtree.co.za