Description:
Future Careers is seeking a Store Supervisor for a leading fashion retail brand based in Umhlanga. The successful candidate will play a key role in supporting store management by overseeing daily store operations, leading and motivating the sales team, and ensuring exceptional customer service standards. This role is ideal for a fashion-focused retail professional with strong leadership ability, a hands-on approach, and a passion for driving sales, maintaining visual excellence, and ensuring effective stock control in a fast-paced retail environment.
Description
-
Work flexible shifts, including weekends and public holidays.
-
Handle cashier and back-office administration tasks (Dolphin lookups, cash-ups, banking, daily reconciliations).
-
Manage stockroom operations and perform stock counts.
-
Act as Acting Manager when required, supporting overall store leadership.
-
Implement and manage markdowns.
-
Oversee store opening and closing procedures.
-
Achieve individual sales targets and contribute to overall store performance.
-
Maintain stock management and visual merchandising standards.
-
Supervise administrative functions, including staff cash handling, cash desk operations, stock control, and back-office tasks.
-
Plan and schedule operational objectives, staff rosters, and daily activities.
-
Monitor and report on stock levels, sales, expenses, and adherence to policies and procedures.
-
Resolve escalated customer queries and operational issues.
-
Assist with casual recruitment, selection, and onboarding of team members.
-
Manage individual performance, training, development, and disciplinary matters.
-
Uphold company culture, values, and standards across the store.
-
Collaborate effectively with internal departments (IT, Finance, RCS) and external service providers.
Education Profile
-
Grade 12 Certificate required
-
Tertiary qualification in Commerce is advantageous.
-
1-2 years experience in a Store Supervisory role or customer-facing retail role.
-
Working knowledge of store management systems and proficiency in Microsoft Office.
-
Strong selling, financial, and basic coaching/team development skills.
-
Understanding of industrial relations.
-
Confident, decisive, and proactive with strong leadership capabilities.
-
Ability to build relationships, network, and influence effectively.
-
Skilled in presenting, communicating, writing, and reporting.
-
-