Description:
Duties and Responsibilities:First Line Technical & Reliability Measurement (Primary Accountability)
Act as the primary point of contact for all site-initiated technical, reliability, and breakdown escalations related to yellow-fleet assets. Receive and manage initial technical calls from site, including: Breakdown support Repeat failures Warranty-sensitive issues Performance deviations Conduct immediate triage of technical issues and determine: Site-level resolution OEM involvement Escalation thresholds Ensure that filtered, structured, and technically substantiated matters are escalated to the Yellow Fleet Technical Manager (HOD). OEM & Warranty Governance (Operational Ownership)
Attend to day-to-day engagement with OEMs and service providers on technical and warranty matters. Administer: Warranty claims Supporting technical evidence Communication timelines Escalations and close-out documentation Ensure OEM compliance with warranty obligations and performance expectations. Shield senior technical leadership from routine OEM engagements unless strategic and critical intervention is required. Update HOD on discussion outcomes. Reliability Engineering & Failure Management.
Facilitate Root Cause Failure Analysis (RCFA) for: Major failures Repeat breakdowns Premature component failures Maintain and manage: Failure modes registers Repeat failure logs Preventive & Predictive Maintenance Optimisation
Review maintenance outcomes and identify reliability risks arising from: Preventative Maintenance execution gaps Service interval misalignment Poor component quality Administrative shortcomings Ensure condition-monitoring data is actively used and interpreted Component Lifecycle & Asset Support
Track component life and identify early-life or end-of-life risks. Provide immediate technical guidance to site teams on: Repair vs replace decisions Warranty repair vs internal repair Compile asset-level technical packs containing: Failure history o Component replacements Oil sampling trends Cost data Escalate lifecycle risks to the Yellow Fleet Technical Manager only when strategic decisions or commercial implications are required. Escalation & Governance Protocol
Immediately escalate to the Yellow Fleet Technical Manager (HOD) when: A machine is forecasted to be on breakdown for longer than 12 hours Failure
30 Jan 2026;
from:
gumtree.co.za