Description:
K2 Recruit is partnering with a specialist managed services provider to recruit a motivated and technically inclined Level 1 Support Technician to join their Networks & IPTV support team. This role is based in Central Johannesburg and will focus on supporting WiFi networks, switching infrastructure, and IPTV platforms within enterprise and hospitality environments.
This opportunity is well suited to a support engineer with a solid technical foundation who is eager to grow within a structured IT and IPTV environment. The successful candidate will deliver first-line technical support, perform initial configuration and troubleshooting, and escalate more complex issues while maintaining high service delivery standards.
Key Responsibilities
Technical Support & Troubleshooting
Provide Level 1 support for WiFi networks, switching infrastructure, and IPTV platforms. Perform basic fault-finding on network connectivity and IPTV-related issues. Monitor system alerts and respond to incidents in line with defined SLAs. Escalate unresolved or complex issues to Level 2 support with clear diagnostics and documentation.Networking & Infrastructure
Assist with basic switch configuration, including VLANs, ports, PoE, and basic QoS. Support and troubleshoot WiFi access points and controllers. Work with enterprise-grade networking hardware such as Ruckus, HPE, Aruba, and similar vendors. Perform basic network health checks, including connectivity, cabling, and device status.IPTV & TV Configuration
Support IPTV platforms such as Hoist and LG Pro:Centric. Assist with TV provisioning, configuration, and channel testing. Perform basic IPTV troubleshooting, including signal loss, freezing, and channel mapping issues. Support hotel-room TV setups and basic middleware checks.Customer Support & Service Delivery
Deliver professional, customer-focused first-line technical support. Communicate clearly with clients regarding issues, progress, and resolutions. Log, update, and close support tickets accurately within the service management system. Adhere to defined processes, SOPs, and escalation procedures.Documentation & Continuous Improvement
Maintain accurate ticket notes and resolution documentation. Contribute to knowledge base articles and troubleshooting guides. Learn from escalated incidents and assist with service improvements. Support the maintenance of as-built documentation.
Required Skills & Experience
2–3 years’ experience in an IT support or service desk environment. Working knowledge of: TCP/IP network