Contact Centre/Call Centre Office Assistants

Description:

• Most of the day will be providing assistants through the phones, webchats or through email;
• Execute Inbound/Outbound calls, texts and chat while maintaining compliance;
• Creatively handle objections and qualify customers for sales appointments;
• Convert phone conversations to highly qualified appointments through relationship building;
• Processes check orders, performs account file maintenance;
• Stay current on all service policies, procedures and training updates;
• Primary Responsibilities;
• Proficient in online map systems;
• Maintain excellent attendance and punctuality;
• Ability to navigate through multiple screens;
• Check eligibility for potential passengers and provide general information on services; Kindly Call 012 448 5248 or alternatively WhatsApp 067 761 8853Requirements:
  • Excellent communication skills;
  • Training is available for candidates without call centre experience or any formal training
  • Must have patience and understanding and enjoy helping people via phone, email or chat messages;
  • Billing inquiries and processing payments, and;
  • Troubleshooting basic technical issues they have with their phone, internet or cable services;