Description:
Emerald Life Proprietary Limited is a licensed Micro Insurer specialising in Funeral Insurance. Emerald Life Proprietary Limited is a wholly owned subsidiary of Clientèle Limited. We seek to recruit an energetic, positive and self-motivated individual to join our Complaints Department in the capacity of a Complaints Administrator. The incumbent will be situated at our Bellville Head Office and will work Mondays to Fridays 08h00am to 16h30pm.
Summary: Key duties and Responsibilities
· Assess and resolve complaints.
· Assisting policyholders in accordance with all relevant policies and procedures.
· Determine whether the received correspondence is a complaint or query.
· Handle all new complaints as per the complaint management framework.
· Acknowledge complaints in writing which are received via email, telephone, fax, letters, insurers, walk-in clients, and internal departments.
· Respond appropriately and professionally to all relevant parties.
· Ensure all relevant complaint-related documents and notes have been updated in the system and forwarded to the team leader.
Qualifications and Experience
· Grade 12 or similar qualification is essential.
· Excellent written and verbal communication skills in English is essential.
· Additional Languages(s) will be advantageous.
· FAIS accreditation would be an advantage.
· 3 - 5 years general admin experience.
· Knowledge of the Insurance Industry and previous experience with complaints/queries.
· RE5 will be advantageous.
· Experience with MS Office, especially Excel, Word and Outlook are required.
Skills and Attributes
· Ensure that clients/staff are addressed in a professional, helpful, and friendly manner.
· Ability to work independently and in a team with a strong focus on results.
· Good time management and attention to detail.
· Adhere to deadlines and be able to work under pressure.
· Ability to use own initiative and be proactive.
· Honesty & Integrity
Should you meet the requirements and are interested in the position offered, please apply with your updated CV, cover letter, contactable references and salary expectation by no later than close of business on Monday, 02 February 2026 to recruitment@emeraldlife.co.za.
Emerald Life is an equal opportunity employer. Suitably qualified candidates from designated groups are encouraged to apply. However, all qualified applicants will be considered.
In compliance with the Protection of Personal Information Act (POPIA), we would like to inform you that personal information provided by applicants will be used solely for the purpose of recruitment and selection processes within Emerald Life Proprietary Limited. By submitting your application, you consent to the collection and processing of your personal information by Emerald Life Proprietary Limited.