Description:
RESPONSIBILITIES
- Lead a team of managers, supervisors, drivers, and technicians ensuring high standards of quality control and customer experience.
- Conduct periodic route analysis and optimisation maintaining efficiency on all service deliverables and team performance.
- Oversee fleet management including servicing, maintenance, and managing of fuel reports.
- Conduct regular site meetings with customers while managing customer relationships. Ensure excellent communication.
- Liaise with senior management, sales, customer care, and operations.
- Conduct market analysis and competitor research.
- Assist operationally with business retention.
- Implement and maintain operations in HAS+.
- Maintain supplier relationships, management, and price with negotiations where needed.
- Manage operational staff leave and time & attendance.
- Conduct disciplinary processes when necessary.
- Plan each day based on customer requirements, administration, and installations.
- Oversee annual medicals arranged for operational staff where necessary.
- Ensure a safe work environment, applying safe practices and compliance with HR policies and procedures.
- Manage the North Rand site in conjunction with the nursery manager.
- Report daily/ weekly on customer/staff matters to the GM.
- Provide quarterly reports on the operational running of Gauteng.
Requirements:
- Lead a team of managers, supervisors, drivers, and technicians ensuring high standards of quality control and customer experience.
- Conduct periodic route analysis and optimisation maintaining efficiency on all service deliverables and team performance.
- Oversee fleet management including servicing, maintenance, and managing of fuel reports.
- Conduct regular site meetings with customers while managing customer relationships. Ensure excellent communication.
- Liaise with senior management, sales, customer care, and operations.
- Conduct market analysis and competitor research.
- Assist operationally with business retention.
- Implement and maintain operations in HAS+.
- Maintain supplier relationships, management, and price with negotiations where needed.
- Manage operational staff leave and time & attendance.
- Conduct disciplinary processes when necessary.
- Plan each day based on customer requirements, administration, and installations.
- Oversee annual medicals arranged for operational staff where necessary.
- Ensure a safe work environment, applying safe practices and compliance with HR policies and procedures.
- Manage the North Rand site in conjunction with the nursery manager.
- Report daily/ weekly on customer/staff matters to the GM.
- Provide quarterly reports on the operational running of Gauteng.
- Matric / Grade 12
- A degree or diploma in operations management/ customer relationship management
- Minimum 5 years’ experience as an Operations Manager or similar role, preferably green industry experience.
- Drivers License
- Advanced office skills.
- Excellent communication and leadership skills.
- Strong organizational and analytical abilities.
REQUIREMENTS
QUALIFICATIONS
- Matric / Grade 12
- A degree or diploma in operations management/ customer relationship management
EXPERIENCE
- Minimum 5 years’ experience as an Operations Manager or similar role, preferably green industry experience.
SKILLS AND KNOWLEDGE
- Drivers License
- Advanced office skills.
- Excellent communication and leadership skills.
- Strong organizational and analytical abilities.
28 Jan 2026;
from:
careers24.com