Description:
EDUCATION,SKILLS,EXPERIENCE:Grade 12 Finance (Basic - Intermediate understanding) 2+ years. Possess a FM qualification or equivalent - (NQF level 4-6 Level) 3+ years of work experience with a focus on Facilities and Maintenance Management. KEY PERFORMANCE AREAS:
Customer Service Customer complaints are communicated via email or via the Contact Centre. Feedback is provided timeously to the person who raised the request. A high level of customer satisfaction is attained in all engagements. Interaction with customers on all aspects of their occupancy. Complaints and non-compliance to Code of Conduct are noted and communicated immediately to customer services for resolution. Manage the Access Procedures of SP Management on tenant process, (key barrels in building in particular during shut down period) Operations and Asset Management
Checklists on the FM Tool Set are completed in full and on time. Maintenance issues are logged proactively and reported within SLA time frame Follow-ups are conducted regularly and escalated to the Facility Manager if not concluded within the repair time frame Maintenance staff are not left unattended when working in occupied flats (with absent tenants) All maintenance jobs are completed as assigned in the most efficient manner and closed off on the FM tool set. Monitor and confirm availability of mechanical, electrical and fire systems, logging jobs to correct any work identified, thereby informing the maintenance
team. Ensure all preventative maintenance tasks are complete, sign off on acceptable delivery performed by maintenance team or vendors. Ensuring all asset registers for the allocated building, including storerooms, are current at any given time. Any shortage or over stock noted with FM. Ensure both hot and cold-water provision in the allocated buildings meet user requirements, proactive resolution on issues noted. Participate and deliver the process deliverables for the Vacate and Intake seasons for students. Ensure all reporting on Vacate and Intake are completed on the day of occurrence, noting excessive wear and abuse to the FM/SFM on the same
day. Health and Safety:
Checklists are completed in full and on time on the FM Tool Set. Fire, Health and Safety issues are reported, captured and tracked to resolution as per SP FM Tool Set. Follow-ups are completed daily, and issues escalated to the Facility Manager / HSE Manager with no surprises and meeting of committed delivery timeframe. Soft Service Delivery
Building Soft services are provided as per Soft Services Service Level Agreement.
27 Jan 2026;
from:
gumtree.co.za