Description:
The primary objective is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA). Ensuring adherence to all processes within the client environment and the maintenance of a high degree of client satisfaction across all assignments. Be responsible for acting as a bridge between the client and our operations delivery team
REQUIRED LEARNING
- Grade 12
- Minimum 5 years Field Tech experience
- Own vehicle
- Valid SA driver's license
- Advanced knowledge of desktop/laptop/thin client hardware and software
- Computer literate O365/Microsoft Outlook/Word/Excel Essential
- A+ / N+
- MCSE would be advantageous
- Understanding of Microsoft Active Directory, Exchange and Terminal Services
- Basic LAN/ WiFi troubleshooting and support
KEY JOB OUTPUTS
- Manage the business relationship with the client to ensure mutual trust & open communication
- Takes service calls and performs incident specific activities as directed by the ServiceDesk
- Performs preventative maintenance activities on certain products as directed
- Perform desktop/laptop/thin client hardware and software installations
- Take routine service calls and perform basic maintenance and support.
- Responsible for troubleshooting, installing, maintaining and hardware break-fix
- Provides technical support to customer in solving technical problems that occur during the installation
- Uses technical knowledge along with standard tools to diagnose, troubleshoot and resolve incidents
- Provide shift end report either verbally or written to leadership team, include any outstanding issues, escalations, or concerns to ensure all parties are aware
- Maintain SLA requirements (both internal and external)
- Ensure accurate updates and completion of tickets on the ServiceDesk
Requirements:
- Grade 12
- Minimum 5 years Field Tech experience
- Own vehicle
- Valid SA driver's license
- Advanced knowledge of desktop/laptop/thin client hardware and software
- Computer literate O365/Microsoft Outlook/Word/Excel Essential
- A+ / N+
- MCSE would be advantageous
- Understanding of Microsoft Active Directory, Exchange and Terminal Services
- Basic LAN/ WiFi troubleshooting and support
- Manage the business relationship with the client to ensure mutual trust & open communication
- Takes service calls and performs incident specific activities as directed by the ServiceDesk
- Performs preventative maintenance activities on certain products as directed
- Perform desktop/laptop/thin client hardware and software installations
- Take routine service calls and perform basic maintenance and support.
- Responsible for troubleshooting, installing, maintaining and hardware break-fix
- Provides technical support to customer in solving technical problems that occur during the installation
- Uses technical knowledge along with standard tools to diagnose, troubleshoot and resolve incidents
- Provide shift end report either verbally or written to leadership team, include any outstanding issues, escalations, or concerns to ensure all parties are aware
- Maintain SLA requirements (both internal and external)
- Ensure accurate updates and completion of tickets on the ServiceDesk
27 Jan 2026;
from:
careers24.com