Description:
Role Overview
We are seeking a highly experienced, hands-on, and results-driven Operator to take full accountability for the performance and daily operations of a franchise restaurant. This senior operational role requires a strong leader with proven expertise in hospitality operations, people management, financial control, and brand compliance.
The successful candidate will lead the management team, deliver outstanding guest experiences, achieve financial targets, and act as the primary link between the restaurant and Head Office. This role demands maturity, discipline, strong leadership, and the ability to perform under pressure in a fast-paced hospitality environment.
Key Responsibilities
• Take full responsibility for the day-to-day operations of the franchise restaurant
• Lead, manage, and develop the management team and staff to consistently deliver high levels of service, food quality, and cleanliness
• Ensure exceptional customer service standards are maintained at all times and resolve escalated customer complaints professionally and efficiently
• Maintain strict compliance with food safety, health, hygiene, and safety regulations
• Monitor and control financial performance including sales, labour, food cost, stock control, and operating expenses
• Implement and execute franchise marketing initiatives, promotions, and brand campaigns
• Ensure accurate and timely reporting of operational, financial, and compliance performance to Head Office, MD, COO, and franchise management
Minimum Requirements
• Proven 4 years of experience at a Senior Level in restaurant, hospitality, or franchise operations management
• Strong leadership, people management, and decision-making skills
• Solid financial understanding with experience in budgeting, cost control, and financial reporting
• Excellent communication, problem-solving, and conflict-resolution abilities
• Sound knowledge of food safety regulations, operational best practices, and compliance requirements
• High level of professionalism, accountability, and integrity
• Ability to work flexible hours including evenings, weekends, and public holidays
• Diploma or Degree in Hospitality Management, Business Management, or a related field is advantageous
What We Offer
• Competitive remuneration aligned with experience and performance
• Career growth and development opportunities within the group
• A dynamic, fast-paced, and professional working environment
Ready to take full operational ownership?
If you meet the above requirements and are ready to lead a high-performance restaurant operation, please submit the following to Fatima Paraze at hr@dunranch.co.za:
• A comprehensive CV
• Contact details for at least three professional references
• Your salary expectations
Shortlisted candidates will undergo reference, security, and background checks.If you do not receive a response within 14 days of submission, please consider your application unsuccessful.