Description:
EUC Support Desktop Engineers
Role and Responsibilities
- Able to demonstrate the following:
- Excellent telephone manner and written communication
- Ability to manage End User frustrations effectively, and exercise the patience needed to communicate to end users who may often be unhappy
- Ability to follow predefined procedures and escalate timeously to the PS (Professional services) Manager where required
- Ability to meet deadlines and complete tasks within SLA timeframes
- Ability to use knowledge base resources to resolve problems
- Providing basic training on computer operation and management to end users.
- Good attitude towards work and colleagues
- Consistent, prompt delivery of often common or repetitive tasks
- Strong troubleshooting and skills with a proven methodology - must be able to troubleshoot problems with minimal assistance:
- Strong Active Directory– required for the administration of user accounts and passwords/GP/OU
- Installing and troubleshooting Microsoft Outlook usability issues along with general connectivity to the internet
- Good understanding of Microsoft Exchange and O365/Azure and general mail requirements
- VMware/Hyper V
- Strong Desktop operating system knowledge and troubleshooting
- Strong Office automation skills and knowledge using N-Central (Nable)
- Facilitating feedback on current tasks
- The ability to quickly identify and remediate networking problems within the LAN, WLAN
- Strong understanding of End User hardware and software
- The ability to implement/configure/troubleshoot Firewalls, Routers, Switches and AP’s
- Ability to manage users by applying good reasoning and logic
- Project and related tasks
- Create new Incidents in the Service Desk daily,
- Troubleshoot, and show descriptive steps taken to resolve along with relevant time entries
- Collect a predefined set of information for each incident logged
- Identifying urgency, impact and general timelines of the issue
- Provide the necessary resolution or escalate for assistance
- Provide the necessary escalation to various Operations Managers, where urgency or impact has been identified
- Vendor Management - act as a point of contact for both vendor and Customer and carry out the necessary coordination of tasks or simply translate the requirement for both
- Ability to provide support to multiple environments
- Ability to work independently/team
- Following up on issues and outstanding information
- Create and update records
- Attention to detail with scheduled tasks is vital.
- Research technology changes and be able to motivate technology changes to the Client where necessary
- Be prepared to perform overtime work and after hours support required
Qualifications and Education Requirements
- Matric is essential
- A+ N+ and relevant Microsoft 0365 certification (Must Have)
- Bachelor’s degree in Computer Science or Information Technology Diploma (Beneficial)
Preferred Skills
- Should have proven excellence as Mid-Tier Engineer in another relevant position
- Excellent communication, both verbal and written
- Ability to manage Users requests in quick succession
- Basic understanding of Wide Area Networking Infrastructure
- Where necessary, ability to resolve a User's problem first time attention to detail is essential
- Ability to form customer relationships remotely
Requirements:
- Able to demonstrate the following:
- Excellent telephone manner and written communication
- Ability to manage End User frustrations effectively, and exercise the patience needed to communicate to end users who may often be unhappy
- Ability to follow predefined procedures and escalate timeously to the PS (Professional services) Manager where required
- Ability to meet deadlines and complete tasks within SLA timeframes
- Ability to use knowledge base resources to resolve problems
- Providing basic training on computer operation and management to end users.
- Good attitude towards work and colleagues
- Consistent, prompt delivery of often common or repetitive tasks
- Excellent telephone manner and written communication
- Ability to manage End User frustrations effectively, and exercise the patience needed to communicate to end users who may often be unhappy
- Ability to follow predefined procedures and escalate timeously to the PS (Professional services) Manager where required
- Ability to meet deadlines and complete tasks within SLA timeframes
- Ability to use knowledge base resources to resolve problems
- Providing basic training on computer operation and management to end users.
- Good attitude towards work and colleagues
- Consistent, prompt delivery of often common or repetitive tasks
- Strong troubleshooting and skills with a proven methodology - must be able to troubleshoot problems with minimal assistance:
- Strong Active Directory– required for the administration of user accounts and passwords/GP/OU
- Installing and troubleshooting Microsoft Outlook usability issues along with general connectivity to the internet
- Good understanding of Microsoft Exchange and O365/Azure and general mail requirements
- VMware/Hyper V
- Strong Desktop operating system knowledge and troubleshooting
- Strong Office automation skills and knowledge using N-Central (Nable)
- Facilitating feedback on current tasks
- The ability to quickly identify and remediate networking problems within the LAN, WLAN
- Strong understanding of End User hardware and software
- The ability to implement/configure/troubleshoot Firewalls, Routers, Switches and AP’s
- Ability to manage users by applying good reasoning and logic
- Project and related tasks
- Strong Active Directory– required for the administration of user accounts and passwords/GP/OU
- Installing and troubleshooting Microsoft Outlook usability issues along with general connectivity to the internet
- Good understanding of Microsoft Exchange and O365/Azure and general mail requirements
- VMware/Hyper V
- Strong Desktop operating system knowledge and troubleshooting
- Strong Office automation skills and knowledge using N-Central (Nable)
- Facilitating feedback on current tasks
- The ability to quickly identify and remediate networking problems within the LAN, WLAN
- Strong understanding of End User hardware and software
- The ability to implement/configure/troubleshoot Firewalls, Routers, Switches and AP’s
- Ability to manage users by applying good reasoning and logic
- Project and related tasks
- Create new Incidents in the Service Desk daily,
- Troubleshoot, and show descriptive steps taken to resolve along with relevant time entries
- Collect a predefined set of information for each incident logged
- Identifying urgency, impact and general timelines of the issue
- Provide the necessary resolution or escalate for assistance
- Provide the necessary escalation to various Operations Managers, where urgency or impact has been identified
- Vendor Management - act as a point of contact for both vendor and Customer and carry out the necessary coordination of tasks or simply translate the requirement for both
- Troubleshoot, and show descriptive steps taken to resolve along with relevant time entries
- Collect a predefined set of information for each incident logged
- Identifying urgency, impact and general timelines of the issue
- Provide the necessary resolution or escalate for assistance
- Provide the necessary escalation to various Operations Managers, where urgency or impact has been identified
- Vendor Management - act as a point of contact for both vendor and Customer and carry out the necessary coordination of tasks or simply translate the requirement for both
- Ability to provide support to multiple environments
- Ability to work independently/team
- Following up on issues and outstanding information
- Create and update records
- Attention to detail with scheduled tasks is vital.
- Research technology changes and be able to motivate technology changes to the Client where necessary
- Be prepared to perform overtime work and after hours support required
- Matric is essential
- A+ N+ and relevant Microsoft 0365 certification (Must Have)
- Bachelor’s degree in Computer Science or Information Technology Diploma (Beneficial)
- Should have proven excellence as Mid-Tier Engineer in another relevant position
- Excellent communication, both verbal and written
- Ability to manage Users requests in quick succession
- Basic understanding of Wide Area Networking Infrastructure
- Where necessary, ability to resolve a User's problem first time attention to detail is essential
- Ability to form customer relationships remotely
- Excellent communication, both verbal and written
- Ability to manage Users requests in quick succession
- Basic understanding of Wide Area Networking Infrastructure
- Where necessary, ability to resolve a User's problem first time attention to detail is essential
- Ability to form customer relationships remotely
26 Jan 2026;
from:
careers24.com