Description:
Role and Responsibilities
Have a senior level of experience and understanding in the following services:
- Microsoft Windows for Endpoints
- Microsoft Office
- Microsoft Office 365 Suite
- Desktop and Laptop hardware fundamentals
Have a mid-level of experience and understanding in the following services:
- Mimecast
- Anti-Virus
- Microsoft Active Directory On-Premise
Have an entry-level experience and understanding in the following services:
- Microsoft Group Policy
- Microsoft Azure Active Directory
- Network – Firewall, Switches, Access Points, Routers and Controllers
- Network – WAN and LAN fundamentals
- Third-Party Applications (Not Limited To) – Exclaimer, Code 2, Sage, M-Files
Have the ability to perform the following functions:
- Be a technical escalation point to resolve incidents which lower tiered Engineers are unable to
- Be a mentor to lower tiered Engineers
- Ability to write Work Instructions and Standard Operating Procedures for common tasks
- Work within a Service Desk ticketing application and ensure that tickets assigned to you are communicated on and resolved with SLA
- Assist Operations Managers with technical queries when needed
- Be willing to work unscheduled overtime if required
Qualifications and Education Requirements
- Grade 12 – Required
- A+ and N+ - Required
- Microsoft 365 Certified: Endpoint Administrator Associate – Beneficial
- Bachelor’s Degree in Computer Science or Information Technology Diploma - Beneficial
Preferred Skills
- Excellent verbal communication
- Excellent written communication by following email etiquette best practice
- Ability to work independently and unsupervised
- Ability to work in a multi-tenanted environment
- Ability to work with other Business Units and Vendors with the primary goal being providing exceptional service to the customer
- Interest in wanting to keep abreast of technology in the IT industry
- Interest in wanting to keep obtained certifications updated and willing to certify in new technologies in accordance with the business strategy and personal roadmap
- 2-3+ years of experience in a similar technical role
Requirements:
- Microsoft Windows for Endpoints
- Microsoft Office
- Microsoft Office 365 Suite
- Desktop and Laptop hardware fundamentals
- Mimecast
- Anti-Virus
- Microsoft Active Directory On-Premise
- Microsoft Group Policy
- Microsoft Azure Active Directory
- Network – Firewall, Switches, Access Points, Routers and Controllers
- Network – WAN and LAN fundamentals
- Third-Party Applications (Not Limited To) – Exclaimer, Code 2, Sage, M-Files
- Be a technical escalation point to resolve incidents which lower tiered Engineers are unable to
- Be a mentor to lower tiered Engineers
- Ability to write Work Instructions and Standard Operating Procedures for common tasks
- Work within a Service Desk ticketing application and ensure that tickets assigned to you are communicated on and resolved with SLA
- Assist Operations Managers with technical queries when needed
- Be willing to work unscheduled overtime if required
- Grade 12 – Required
- A+ and N+ - Required
- Microsoft 365 Certified: Endpoint Administrator Associate – Beneficial
- Bachelor’s Degree in Computer Science or Information Technology Diploma - Beneficial
- Excellent verbal communication
- Excellent written communication by following email etiquette best practice
- Ability to work independently and unsupervised
- Ability to work in a multi-tenanted environment
- Ability to work with other Business Units and Vendors with the primary goal being providing exceptional service to the customer
- Interest in wanting to keep abreast of technology in the IT industry
- Interest in wanting to keep obtained certifications updated and willing to certify in new technologies in accordance with the business strategy and personal roadmap
- 2-3+ years of experience in a similar technical role
26 Jan 2026;
from:
careers24.com