Description:
Purpose of the role
A Field Service Engineer in the IT (Information Technology) industry is a professional responsible for providing on-site technical support and assistance to customers or clients. Their primary role is to ensure that computer systems, networks, hardware, software, and other IT-related equipment are functioning correctly and efficiently. Overall, the role of an IT Field Service Engineer requires a combination of technical expertise, problem-solving skills, and excellent communication abilities to provide top-notch IT support to clients or end-users.
Key Responsibilities
Hardware and Software Installation
Install, configure, and troubleshoot computer hardware components, such as servers, workstations, routers, switches, and peripheral devices. Install and update software applications and operating systems.Troubleshooting and Support
Diagnose and resolve hardware and software issues. Identify and address technical problems that customers or end-users encounter and provide solutions. Provide technical support to customers on-site. Respond to service requests, answer technical questions, and assist users in resolving IT-related problemsNetwork Support
Set up and maintain computer networks, including LAN (Local Area Network) and WAN (Wide Area Network) configurations. Troubleshoot network connectivity issues and optimize network performance.Documentation
Create and update network documentation, including network diagrams, configurations, and standard operating procedures (SOPs).Maintain accurate documentation with regards to site and network credentials.Collaboration
Work closely with other IT teams, including network architects, system administrators, and security professionals, to resolve complex network issues and implement network upgrades or changes.Emergency Response
Be available for emergency calls and be prepared to respond quickly to critical system failures or network outages.Testing and QC
Perform testing and quality assurance checks on IT systems to ensure they meet performance and security standards. Replace faulty hardware components and ensure that they are properly configured and integrated into the IT environment.Travel
Depending on the scope of the role, IT Field Service Engineers may need to travel frequently to customer sites or branch offices.Qualifications
Minimum Grade 12 Qualification Diploma, Bachelor's Degree in Information Technology, Computer Science, Electrical/Electronic Engineering, or a related field will be advantageous Drivers LicenseExperience
5+ years’ experience in the office automation industry 5+ years of hands-on experience in IT support,