Description:
Job PurposeDesign user interface and the visual and user-experience elements of digital products through research, testing, planning, and iteration. Translate high-level requirements into interactive designs, and transform them into attractive, intuitive, and functional user interfaces.
Responsibilities
Design and Conceptualization
Work effectively with cross-functional teams to conceptualize products and services, leveraging data to drive original design ideas and decisions using Brand CI Customer Experience Mapping
Lead implementation and performance of techniques such as voice of the customer initiatives, journey mapping, and qualitative touchpoint analysis to identify customer pain points, challenges, and hurdles; advise on approaches to eliminate negative experiences and enhance customer interactions Customer Needs/Experience Research
Complete research and analyze data to develop and/or support a sound understanding of customer segments, trends, needs, and expectations Product and Solution Development
Define and deliver products and services that meet customer needs by selecting the best possible approaches available within established systems Internal Client Relationship Management
Contribute to the management of partnering relationships with internal clients, building effective working relationships and providing high-quality professional services to support in delivering business strategy and plans Improvement / Innovation
Identify shortcomings and suggest improvements to existing processes, systems, and procedures, then deliver a plan for a small element of a change management program with guidance from a project/program manager Customer Experiences Implementation Support the implementation of differentiating customer experience initiatives, tools, and processes, including customer experience testing Personal Capability Building
Act as subject matter expert in an area of expertise. Maintain external accreditations and in-depth understanding of current and emerging external regulation and industry best practices through continuing professional development, attending conferences, and reading specialist media Behavioral Competencies
Balances Stakeholders Anticipates and balances the needs of multiple stakeholders, engaging effectively and providing win-win solutions
Manages Complexity Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems Cultivates Innovation Creates new and better ways for the organization to be successful, encourages creativity, and builds upon new solutions collaboratively
20 Jan 2026;
from:
gumtree.co.za