Description:
Debtors Clerk / Customer Relations Administrator â Cape Town CBD Property Management | Finance / Debtors / Customer RelationsFull-time | On-siteOur client is a well-established property group that develops, owns, and manages commercial, industrial, and retail properties across South Africaâs major economic hubs. They are seeking a detail-driven and customer-focused Debtors Clerk / Customer Relations Administrator to manage tenant accounts, recoveries, debtors administration, and tenant liaison across their property portfolio.This role is suited to a highly organised individual with strong property debtors experience, excellent numerical accuracy, and the ability to balance financial administration with tenant-facing responsibilities. Key Responsibilities:- Manage tenant billings and monthly recoveries including utilities, rates, levies, and expenses
- Ensure all recoverable expenses are billed accurately and recovered in full
- Perform reconciliations for municipal services, rates, levies, and recoveries
- Maintain monthly municipal control sheets and daily debtors reports
- Conduct tenant deposit audits, process refunds, and manage tenant deposits
- Process tenant account openings, closures, adjustments, and reconciliations
- Handle all tenant queries relating to accounts, billing, and recoveries
- Manage debt collection processes including arrears follow-ups, reminders, and reporting
- Issue letters of demand, arrears SMS notifications, and payment reminders
- Liaise with attorneys regarding defaulting tenants and legal handovers
- Send tenant statements and manage debit order setup and processing
- Capture receipts, complete banking documentation, and follow up on unallocated payments
- Report cash received in line with FICA requirements
- Liaise with meter reading companies, utility providers, and service partners
- Log tenant maintenance calls, escalate to facilities, and follow up on progress and satisfaction
- Assist with bank reconciliations and general financial reconciliations when required
- Maintain accurate records, scanning, filing, and documentation
- Assist auditors and support audit processes
- Stand in for facilities or finance functions when required
- Support managers, property managers, and facilities teams administratively
- Adhere to all internal workflows, processes, confidentiality, and compliance requirements
- Proven experience as a Debtors Clerk within a property management environment
- Strong understanding of tenant billing, recoveries, and reconciliations
- Excellent numerical accuracy and attention to detail
- Strong customer service, communication, and problem-solving skills
- Ability to manage high volumes of work and multiple priorities
- Proficient in MS Office; property management systems (e.g. MDA) advantageous
- Ability to work independently and manage time effectively
- High level of integrity and confidentiality
Email your CV to: craig@personastaff.co.za
Persona Staff (PTY) Ltd is POPIA (Protection of Personal Information Act, 2013) compliant.
Requirements:
- Manage tenant billings and monthly recoveries including utilities, rates, levies, and expenses
- Ensure all recoverable expenses are billed accurately and recovered in full
- Perform reconciliations for municipal services, rates, levies, and recoveries
- Maintain monthly municipal control sheets and daily debtors reports
- Conduct tenant deposit audits, process refunds, and manage tenant deposits
- Process tenant account openings, closures, adjustments, and reconciliations
- Handle all tenant queries relating to accounts, billing, and recoveries
- Manage debt collection processes including arrears follow-ups, reminders, and reporting
- Issue letters of demand, arrears SMS notifications, and payment reminders
- Liaise with attorneys regarding defaulting tenants and legal handovers
- Send tenant statements and manage debit order setup and processing
- Capture receipts, complete banking documentation, and follow up on unallocated payments
- Report cash received in line with FICA requirements
- Liaise with meter reading companies, utility providers, and service partners
- Log tenant maintenance calls, escalate to facilities, and follow up on progress and satisfaction
- Assist with bank reconciliations and general financial reconciliations when required
- Maintain accurate records, scanning, filing, and documentation
- Assist auditors and support audit processes
- Stand in for facilities or finance functions when required
- Support managers, property managers, and facilities teams administratively
- Adhere to all internal workflows, processes, confidentiality, and compliance requirements
- Proven experience as a Debtors Clerk within a property management environment
- Strong understanding of tenant billing, recoveries, and reconciliations
- Excellent numerical accuracy and attention to detail
- Strong customer service, communication, and problem-solving skills
- Ability to manage high volumes of work and multiple priorities
- Proficient in MS Office; property management systems (e.g. MDA) advantageous
- Ability to work independently and manage time effectively
- High level of integrity and confidentiality
20 Feb 2026;
from:
careers24.com