Description:
Key responsibilities:Oversee the end-to-end delivery of IT services in accordance with SLAs and business requirements. Manage relationships with internal teams and external vendors to ensure service quality and performance. Lead incident, problem, and change management processes. Monitor service metrics, prepare performance reports, and implement service improvement plans. Ensure compliance with ITIL best practices, governance policies, and security standards. Act as the escalation point for critical incidents and drive resolution coordination Minimum Technical Skills and Qualifications:
NQF Level 7 or higher qualification in Business, Marketing, Public Relations /Communications/ Management, HR, Administration or IT related fields. ITIL Foundation Certification required. 8+ years experience overseeing ICT Service Delivery team and SLA managing. Experience managing support teams, service desk operations, and vendor contracts. Excellent stakeholder management and communication skills. Proven track record of improving IT service performance and customer satisfaction.
19 Jun 2025;
from:
gumtree.co.za