Description:
Description:User Support & Helpdesk
Provide technical support to end users (hardware, software, and network-related issues) Log, track, and resolve support tickets within agreed SLA timeframes Diagnose and troubleshoot desktops, laptops, printers, and peripheral devices Provide on-site and remote support to users Hardware & Software Support
Install, configure, and maintain PCs, laptops, printers, and mobile devices Install, configure, and support operating systems (Windows / macOS) Install, update, and maintain standard business software and applications Perform routine system checks and preventative maintenance Network & Connectivity
Assist with basic network support (LAN/WAN, Wi-Fi, cabling) Troubleshoot internet, email, and connectivity issues Assist with router, switch, and firewall configuration (basic level) Systems & Security
Assist with user account management (Active Directory, email accounts, permissions) Apply security updates, patches, and antivirus solutions Support backup procedures and data recovery processes Adhere to IT security policies and best practices Documentation & Administration
Maintain accurate documentation of IT assets and configurations Update user guides and technical documentation Assist with IT procurement and stock control Requirements:
Grade 12 (Matric) Relevant IT qualification or certification (A+, N+, IT Support, or similar) 13 years experience in an IT support or helpdesk role Valid drivers licence (advantageous) Please note only candidates that meet the minimum requirements will be considered.
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19 Jan 2026;
from:
gumtree.co.za