Description:
First Line IT Support Technician [Remote]
We need a friendly problem-solver to handle first-line tickets and calls for Windows 10/11 & Microsoft 365 environments. You’ll triage, troubleshoot, document, and escalate where needed—keeping SLAs and users happy.
Must-haves: 1–2 yrs helpdesk, M365 support, Windows desktop, ticketing & remote tools, CompTIA A+ (or equivalent).
Nice-to-haves: Network+/ITIL, Autotask/Atera, RMM/EDR, basic Azure AD/WatchGuard/Datto.
Apply: CV + certs + notice period + salary → [cv@cloudcover365.com].
02 Oct 2025;
from:
gumtree.co.za