General Manager (Store)

Description:

Main Job Purpose:

To manage all aspects of the business unit and achieve agreed budgeted and Strategic objectives.


Stock Management & Buying Controls:

Ensure that the store has a full range of appropriate products to suit the needs of the consumer both retail and wholesale.
Ensure that the store is well merchandised and according to rate of sale and that top 250 lines are in stock at all times & ticketed.
Ensure Stock Card System & Supplier Cycle Sheets are well maintained and used with all Suppliers and all products. (Direct and UMS Suppliers)
Stock purchases to be in-line with ROS (Rate of Sale)
Ensure all products have a P.I. label and at least 1 Shelf Talker on every module.
Ensure promotions are correctly merchandised and pricing in place, with correct P.I. label and all Promotional Products have a Shelf Talker.
Ends planners (Visible in GM’s Office) in accordance with Supplier activity, income collected and generically positioned.
Ensure that cleanliness and high hygiene standards are maintained throughout the store.
Top 20 suppliers’ performance & review meetings- to be scheduled monthly and forward planning to be completed in terms of activities/ promotion/ Ad hoc income and Cycle deals on products for the purpose of marketing the products on leaflet
Selling and income on ends to be negotiated, claims signed and income recorded on Income Statement- End Income recorded as other income
Purchases buying Ratio’s to be in line with Sales- Stockholding not to exceed 4.5 weeks
Signing-off all purchase orders and receipts on a daily bases.
All GRV’s to be checked- Monitor Input GP by line and invoice/ SOH/ in accordance to daily & weekly Purchase Budget.
Ensure that all claims are claimed against supplier e.g. Tallies, over-pricing, Supplier contributions, Ends, Shorts and returns.
All returns to be monitored closely e.g. Expired stock, swell allowances and returns to suppliers for overstocks and damages
Weekly SPM to be completed in order to track opposition pricing- action accordingly.
Top 200 lines company Report to be completed weekly in order to track Costs, Selling, SOH and average Rate of Sale by product.


Marketing:

Build supplier relationship through interaction and dealings.
Identifying of lines for promotions & price setting in accordance with market pricing.
Grow market share through interaction with customers, community, suppliers and trading partners.
Visiting of customers: Visit top 20 customers weekly and do bulk dealing through sharing marketing trends and ideas.
Look at the area demographics and LSM groups that you do direct marketing too. (Know your customers.)
Promote aggressively via Leaflets (Suppliers, Price, Product, Range & leaflet competitions), Local Radio advertising & sms’es.
Promote Stockvels & Christmas Stamps through-out the year.
Arranging of supplier activities on weekends e.g. Wet Demos


Daily Budgeting, Sales, Reports, and Targets:

Ensure that daily sales budget is monitored very closely and achieved.
Monitor and action Daily Traders Contact List, Sending of SMS`s and Faxing of Traders specials.-Look at returning orders and measure performance.
Daily floor walks and Actioning- set targets daily, weekly and monthly. Follow-up daily and increase store standards.
Meeting of deadlines on financial info, reports & Promotional activities.
Monitor customer buying- buying card customers & customers “open to buy’s” in terms of available credit facilities.

Loss Control:

Ensure that losses of all kinds are under control. (Minimize damages, expired stock etc)
Ensure that shrinkage is managed through doing daily hazard counts.
Ensure that 2nd checks are done at receiving and recorded in 2 nd Checks Management book.
All Empties Controls to be in place and stock counted daily with identifying variances by line with corrective action.
Ensure that all till shorts are eliminated and action taken where required.
Ensure the temperature checks are done as instructed and checked by management.
All service department stock takes to be completed weekly and any shorts/ overs to be actioned.
All Airtime & Cigarette counts to be completed weekly and any shorts/ overs to be actioned.
Spot Checks to be performed on till points and shorts/ overs to be actioned.
All security 2nd checks at front end to be monitored closely and action to be taken against staff members who defaults on incorrect invoicing.
Follow all Opening and Closing security procedures.
Save keeping of all administrational books. Books needs to be in secure place


Customer Service:

Attend to customer queries and resolve them as promptly as possible.
Ensure pamphlets are distributed on time and effectively.
Spend adequate time on sales floor to know customer needs and become the face of the business unit.
Adequate scheduling of staff on sales floor and Front Line in order to give customers good service.
Staff cost in line with agreed budgeted %.
Stock availability and fair price at all times
Interaction with community- drives & involvement
Customer Friendly staff at Till points
On-going Customer service training


Safety and Hygiene:

Ensure that the store adheres to all safety and health laws. (Occupational
Health and Safety Act.)
Ensure that the store is always kept clean and pleasant for all.
Maintain Forklift licences and renewals by staff member.
Do Weekly vehicle inspections for faulty and worn parts/ tires that may cause accidents.
Pest Control-maintain high levels of hygiene on sales floor, bulk stockrooms, and fridges.

Safety and Hygiene:

Ensure that the store adheres to all safety and health laws. (Occupational
Health and Safety Act.)
Ensure that the store is always kept clean and pleasant for all.
Maintain Forklift licences and renewals by staff member.
Do Weekly vehicle inspections for faulty and worn parts/ tires that may cause accidents.
Pest Control-maintain high levels of hygiene on sales floor, bulk stockrooms, and fridges.

HR Management:

Ensure that all staff understands what is expected from them.
Lead by example and Motivate staff daily.
Proper Leave schedule & plan accordingly.
Time management
Staffing- short times, Staff scheduling and Overtime.
Comply with current basic conditions of employment.
Act with-in “Limits of Authority” e.g. staff employment, dismissal, CCMA,
Retrenchments, Increases and commissions paid.
Manage staff grievances promptly and correctly.
Practice goal setting in every area of the business and review monthly.
Ensure compliance to all HR policies and procedures.
Train staff adequately in every area of the business.
Measure Productivity: Review staff structure monthly and monitor sales by staff member.

Finance

Administration: - Ensure that all Cash safety procedures are followed daily e.g. Cash pick-ups,
Cash Drops, Cash Pay-outs and Cash Collections.
Cash Flow management- payment of expenses & stock.
Sign-off daily Cash-up report confirming Cash Deposited, Expenses paid out, suppliers paid COD, Transport Expenses, Debit & Credit cards transactions,
Till shorts & Overs, Bank shorts & overs & Petty Cash.
Ensure that all cash deposits balances daily with actual cash banked
All Credit Cards balances daily with actual slips/ speed point transactions
Control all expenses by signing off all Sundry orders and final invoices
Ensure accuracy of Income statement detail and performance against budget.
Ensure accuracy of rebate & other income on monthly income statement.
Ensure all payments are signed off by the appropriate personnel before making any payment.-Within “Limits of Authority”
Weekly monitoring of age analyses on Debtors customers- act in accordance to agreed terms with customer.
New customer credits & terms in accordance to “Limits of Authority”
Complete Monthly Transport Income statement measuring profitability of delivering of goods.

Systems and Procedures:

Comply with all systems and procedures.
Monitor all sales below cost daily. Action accordingly.
Daily Sales report to be checked and signed off with supporting
documentation for day-end.
Discount reports to be checked daily to check for any un-authorised transactions.
All Refunds and Overings to be checked and signed off with day-end report


Stock Takes:

Perform stock take preparations.
Ensure that stock takes are done in accordance with agreed CPA and Budgeted Cost
Perform accurate stock take
Variance reports to be scrutinized and actioned accordingly

Requirements:

Matric or relevant qualification