Description:
Working Hours: Monday to Saturday, 08:00 – 16:00
Role Overview:
Rockafellas is seeking a highly professional, confident, and experienced Senior Receptionist to serve as the welcoming face of our restaurant. This senior role requires a proactive individual with exceptional communication skills, strong organisational ability, and the capacity to oversee front-desk functions in a dynamic, fast-paced hospitality environment. The Senior Receptionist will ensure the smooth running of reception operations, deliver high-class customer service, and provide high-level administrative support to management. This position requires maturity, leadership, discretion, and the ability to handle complex tasks with professionalism, honesty, and integrity, qualities that reflect the values we uphold as a team.
Key Responsibilities
Serve as the main point of contact for all guests, clients, and staff, always delivering exceptional customer service. Oversee daily front-desk operations, maintaining high standards of service, efficiency, and professionalism. Answer, screen, and direct incoming calls promptly; handle inquiries using advanced knowledge of company operations. Coordinate effective internal and external communication across departments. Maintain and improve administrative filing systems, both physical and digital, for easy document retrieval. Assist with invoicing, billing, and other finance-related administrative tasks as required. Identify opportunities to improve customer service, administrative efficiency, and reception workflows. Handle escalated front-desk issues professionally and efficiently. Perform additional administrative duties as assigned by management.Minimum Requirements:
• Proven experience in a senior reception, front desk, or administrative role.
• Strong interpersonal and communication skills with a polished, professional presence.
• Computer literate with advanced MS Office proficiency (Word, Excel, Outlook).
• Highly organised with exceptional attention to detail and the ability to manage multiple priorities.
• Ability to work effectively under pressure while maintaining composure and accuracy.
• Strong sense of urgency, discipline, and responsibility.
• Demonstrated reliability, integrity, and high ethical standards.
• Team player with leadership qualities and a positive, solutions-driven attitude.
• Previous experience in hospitality is advantageous.
Ready to lead the front desk?
If you meet the criteria and are eager to take on this exciting opportunity, please submit the following to Fatima Paraze at hr@dunranch.co.za:
· A comprehensive CV
· Contact details for at least three professional references
· Your salary expectations
Shortlisted candidates will undergo reference, security, and credit checks. If you do not receive a response within 14 days of submission, please consider your application unsuccessful.