Experienced Service Advisor Needed

Description:

Title: Experienced Service Advisor Wanted - German Autoworx (Wynberg, Sandton)

Location: Wynberg, Sandton
Company: German Autoworx
Job Type: Full-Time

Are you a dynamic Service Adviser who speaks the language of German engineering?

German Autoworx, a leading specialist workshop for premium German vehicles in Wynberg, Sandton, is looking for an experienced and customer-focused Service Adviser to join our professional team. If you thrive in a fast-paced environment and have a passion for luxury cars, this is your opportunity.

About the Role:
You will be the crucial link between our clients and our technical team. Your role is to ensure exceptional customer service, accurate job management, and smooth workshop operations for brands like Mercedes-Benz, BMW, Audi, Volkswagen, and Porsche.

Your Key Responsibilities:

• Greeting clients, understanding their vehicle concerns, and creating detailed job cards.

• Providing accurate cost estimates, explanations of required services/repairs, and obtaining customer authorisations.

• Liaising between customers and our master technicians, ensuring clear communication on diagnosis and progress.

• Managing the workshop diary for efficient workflow and on-time vehicle delivery.

• Handling customer inquiries via phone, email, and in person with professionalism.

• Processing invoices, payments, and managing follow-up communications.

• Maintaining strong customer relationships to build loyalty and trust.

  What We’re Looking For:

  • Proven experience as a Service Adviser in the automotive industry (experience with German brands is a major advantage).

  • Strong technical understanding of vehicle service and repair processes.

  • Exceptional communication and interpersonal skills.

  • Excellent computer literacy (AutoMate, WorkshopMate or similar DMS experience beneficial).

  • Professional appearance, punctuality, and a solution-oriented mindset.

  • Ability to work under pressure, multi-task, and maintain a high level of organisation.

  • A valid driver’s license.

    What We Offer:

    • A competitive salary with potential for performance-based incentives.

    • A permanent position in a stable, growing company.

    • A professional and modern working environment.

    • The opportunity to work with premium vehicles and a skilled technical team.

    • Ongoing training and development.

      Join a team where precision meets passion!

      To apply, please email your application to: careers@germanautoworx.co.za
      Subject Line: Service Advisor Application

      NO phone calls will be entertained.

      Please include:

      1. An updated CV highlighting your relevant experience.

      2. A cover letter explaining why you are the ideal candidate for German Autoworx.

         Only shortlisted candidates will be contacted.