Description:
A well-established organisation is seeking an experienced Senior IT Technician to join its IT team and provide high-level technical support across the business. This is a full-time, office-based role within a structured IT department supporting multiple sites and a large end-user base.
The role is suited to a technically strong, hands-on IT professional with solid experience in servers, networks, and enterprise Microsoft environments. The successful incumbent will play a critical role in maintaining system stability, security, and service levels in a fast-paced operational environment.
The organisation is committed to Employment Equity and will seek to appoint suitably qualified designated individuals. Whilst internal promotion is encouraged where possible, appointments are made based on the best fit for the role.
Key Responsibilities
Provide advanced technical support for hardware, software, and network-related tickets, ensuring closure within agreed SLA timeframes.
Perform root cause analysis when troubleshooting complex technical issues.
Support enterprise-level systems and applications including Microsoft 365, Power Apps, Azure, and on-site server environments.
Conduct daily server health checks using RMM software to ensure optimal system performance.
Liaise with suppliers and service providers to follow up on logged tickets and technical faults.
Maintain and administer server storage solutions and network devices.
Ensure the security, integrity, and availability of the organisation’s IT infrastructure.
Perform regular system updates, patching, and backups.
Monitor, respond to, and manage security incidents and threats.
Implement and enforce IT policies, procedures, and standards.
Maintain and administer the PABX system, including adding and configuring desk and cordless phones.
Provide end-user suppo