Description:
Our client is seeking a reliable and self-driven Credit Controller to join their FMCG finance team. The role is responsible for managing the debtor’s book, ensuring accurate and timely collections, resolving customer queries and claims, and maintaining professional relationships with key retail and independent customers. Strong attention to detail, accountability, and the ability to work under pressure are essential for success in this role.
Key Responsibilities Debtors & Credit Control
Manage and maintain the debtor’s book, ensuring debt status is accurate and up to date
Follow up on outstanding accounts in line with agreed credit terms
Monitor slow-moving accounts and escalate risks to management for appropriate action
Provide accurate weekly account updates to management, or as required
Ensure all payments received are correctly allocated to the relevant invoices and customers
Customer & Retail Account Management
Manage FMCG retail accounts including SPAR, Shoprite, Pick n Pay, as well as independent customers
Maintain professional and effective working relationships with customers
Ensure invoices and statements are issued in accordance with client contractual requirements
Confirm that customers are in possession of all relevant documentation
Claims & Queries Management
Resolve outstanding debtor queries timeously and effectively
Process customer claims accurately, ensuring no claims backlog older than two weeks
Manage claims across all accounts and liaise with internal Credit Controllers on invalid claims and payback processes
Ensure claims are managed in line with customer specifications and portal requirements, particularly for SPAR and Shoprite
Reporting & Administration
Maintain weekly housekeeping on accounts to ensure accuracy and compliance
Use available systems, tools, and software efficiently to complete daily tasks
Provide constructive input and feedback during team meetings when required
Assist management with ad-hoc tasks in line with deadlines and agreed work scope
Contribute positively to team performance and the achievement of company objectives
Requirements
Excellent attention to detail with a strong focus on accuracy
Minimum 5 years’ FMCG Credit Control experience (advantageous)
Proven experience working with major retail chains and independent customers
Strong computer literacy, with advanced Excel skills essential
SAP experience advanta