Description:
Key Performance Areas:
- Monitor, measure, and continuously improve overall guest satisfaction, including the management of special requests.
- Track and analyse guest feedback across platforms such as GuestRevu and TripAdvisor, implementing improvements where required.
- Support the Lodge Manager in overseeing the daily service operations of the lodge team.
- Maintain, uphold, and enhance the lodges service standards across all departments.
- Assume responsibility for the effective supervision and management of lodge operations in the absence of the Lodge Manager.
- Coordinate departmental teams to ensure seamless and exceptional guest service delivery.
- Conduct targeted training and development initiatives to strengthen both technical and soft skills, in collaboration with the Lodge Manager.
- Achieve quality improvement objectives as defined by management.
- Develop, implement, and maintain lodge policies, procedures, and operational standards.
- Oversee cash handling procedures to ensure variances remain within acceptable limits.
- Manage stock control processes effectively and efficiently.
- Identify and implement cost-saving initiatives without compromising service quality.
- Ensure the upkeep and preventative maintenance of lodge equipment and facilities.
- Take overall accountability for lodge operations and performance when acting in the absence of the Lodge Manager.
Minimum Requirements:
- Degree or Diploma in Hotel Management or a related field.
- Minimum of 35 years experience in a five-star lodge or hotel environment in a role such as Assistant Lodge Manager, Duty Manager, or Guest Relations Manager.
- Valid drivers licence (essential).
Competencies Required:
- Proven lodge management experience.
- Working knowledge of POS and PMS systems.
- Strong attention to detail.
- Demonstrated leadership and organisational capabilities.
- Excellent communication and interpersonal skills.
15 Jan 2026;
from:
gumtree.co.za