Description:
Employment Type: Full-time
Roemer’s Grinding Works, a trusted cutting solutions provider, is seeking a dedicated and customer-focused Customer Service Consultant to join our team. This role is central to our customer experience and requires a highly organised individual who can manage customer interactions from order placement through to invoicing and dispatch.
Key Responsibilities
The successful candidate will be responsible for the following:
· Acting as the primary point of contact between customers and the company
· Taking customer orders and providing accurate, reliable quotations for products and services
· Responding professionally to customer enquiries, requests and complaints via telephone, email and social media platforms
· Following clear receiving, production and dispatch procedures, including post-production updates
· Tracking and reporting on job progress up to invoicing, payment and dispatch
· Communicating order status updates to customers using approved email templates and telephonic follow-ups
· Requesting and receiving payments, issuing invoices and arranging collection, delivery or storage
· Answering and screening incoming calls, forwarding queries appropriately and taking accurate messages
· Capturing sales orders and processing invoices accurately within the accounting system
· Updating customer payments and maintaining accurate records
· Attending to walk-in customers, receiving blades for sharpening and creating accurate sales orders
· Investigating and escalating customer complaints and quality incidents to the Quality Controller
· Supporting customer retention and loyalty while protecting Roemer’s strong reputation
· Creating and updating daily production dashboards and SLA reports
· Printing and distributing daily production schedules and related reports to team leaders
· Assisting with the secure handling and storage of customer blades
· Adhering strictly to company policies, procedures and legislation, including the Consumer Protection Act (CPA), POPI and Occupational Health and Safety requirements
· Promoting a culture of fair, transparent and respectful customer engagement
Minimum Requirements
· Previous experience in a customer service or administrative role
· Strong communication skills, both written and verbal
· High attention to detail and strong organisational skills
· Ability to work under pressure and manage multiple tasks simultaneously
· Computer literacy (email, accounting systems and dashboards, Microsoft Office)
· A customer-centric mindset with a professional and solution-driven approach.
Applications:
Please submit your CV and a brief cover letter outlining your suitability for the role to c.karshagen@roemers.co.za by 20 January 2026.