Description:
Company Overview
We are a leading sports apparel, footwear, and equipment company operating in both the retail and wholesale sectors. Our products are distributed through physical stores, wholesale partners, and multiple e-commerce platforms. As our online presence continues to grow, we are seeking a highly organised and detail-oriented E-Commerce professional to manage and optimise all e-commerce operations across our platforms.
Role Overview
The E-Commerce Operations Coordinator / Manager will be fully responsible for managing all day-to-day e-commerce activities across multiple online sales channels. This role requires close coordination with internal departments, third-party distribution centres, and external e-commerce partners to ensure accurate product listings, efficient order fulfilment, and a high standard of customer service.
Key Duties and Responsibilities
E-Commerce Operations & Order Fulfilment
- Manage and fulfil all orders received across various e-commerce platforms in a timely and accurate manner
- Coordinate with internal warehouses and third-party distribution centres to ensure smooth order processing and dispatch
- Monitor order statuses, resolve fulfilment issues, and manage returns or customer queries related to orders
Product & Platform Management
- Ensure all product listings are accurate and up to date, including:
- Pricing
- Stock availability
- Product descriptions
- Product images
- Technical specifications and sizing information
- Load and publish new products across applicable e-commerce platforms in line with brand standards
- Ensure platform compliance with partner and marketplace requirements
Stock & Distribution Coordination
- Monitor stock levels across internal and third-party distribution centres
- Liaise with supply chain and warehouse teams to ensure sufficient stock availability for e-commerce demand
- Proactively identify and address potential stock shortages or overselling risks
Customer & Partner Liaison
- Act as the primary point of contact for e-commerce customers regarding order-related queries
- Liaise with e-commerce platform partners, marketplaces, and logistics providers to ensure operational efficiency
- Resolve customer or partner issues professionally and within agreed service level standards
Reporting & Performance Monitoring
- Monitor e-commerce performance metrics such as order volumes, fulfilment timelines, and stock accuracy
- Prepare basic reports and insights for management as required
- Identify opportunities to improve efficiency, accuracy, and customer experience
Requirements:
- Manage and fulfil all orders received across various e-commerce platforms in a timely and accurate manner
- Coordinate with internal warehouses and third-party distribution centres to ensure smooth order processing and dispatch
- Monitor order statuses, resolve fulfilment issues, and manage returns or customer queries related to orders
- Ensure all product listings are accurate and up to date, including:
- Pricing
- Stock availability
- Product descriptions
- Product images
- Technical specifications and sizing information
- Load and publish new products across applicable e-commerce platforms in line with brand standards
- Ensure platform compliance with partner and marketplace requirements
- Pricing
- Stock availability
- Product descriptions
- Product images
- Technical specifications and sizing information
- Monitor stock levels across internal and third-party distribution centres
- Liaise with supply chain and warehouse teams to ensure sufficient stock availability for e-commerce demand
- Proactively identify and address potential stock shortages or overselling risks
- Act as the primary point of contact for e-commerce customers regarding order-related queries
- Liaise with e-commerce platform partners, marketplaces, and logistics providers to ensure operational efficiency
- Resolve customer or partner issues professionally and within agreed service level standards
- Monitor e-commerce performance metrics such as order volumes, fulfilment timelines, and stock accuracy
- Prepare basic reports and insights for management as required
- Identify opportunities to improve efficiency, accuracy, and customer experience
- Shopify Store Management: 1 year or less
- Wordpress Store Management: 1 year or less
- Takealot Seller Portal Management: 1 year or less
- Microsoft Office Intermediate Level: 3 to 4 years
- Microsoft Excel Intermediate Level: 3 to 4 years
- Relevant tertiary qualification in E-Commerce, Digital Marketing, Business, Supply Chain, Retail Management, or a related field (advantageous but not mandatory)
- Minimum 2–4 years’ experience in an e-commerce, online retail, or digital operations role
- Proven experience managing products and orders across multiple e-commerce platforms or marketplaces
- Experience in retail, sports apparel, footwear, or FMCG industries will be highly advantageous
- Strong organisational and time-management skills
- High attention to detail and accuracy
- Ability to manage multiple tasks and platforms simultaneously
- Excellent written and verbal communication skills
- Strong customer service orientation
- Comfortable working with product data, pricing, and stock management systems
- Proficient in Microsoft Office / Google Workspace (especially Excel)
- Experience with e-commerce platforms, ERP systems, and third-party logistics integrations is advantageous
- Self-motivated and proactive
- Able to work independently while collaborating with cross-functional teams
- Solution-driven with the ability to remain calm under pressure
- Strong sense of ownership and accountability
Recruitment Requirements
Qualifications
- Relevant tertiary qualification in E-Commerce, Digital Marketing, Business, Supply Chain, Retail Management, or a related field (advantageous but not mandatory)
Experience
- Minimum 2–4 years’ experience in an e-commerce, online retail, or digital operations role
- Proven experience managing products and orders across multiple e-commerce platforms or marketplaces
- Experience in retail, sports apparel, footwear, or FMCG industries will be highly advantageous
Skills & Competencies
- Strong organisational and time-management skills
- High attention to detail and accuracy
- Ability to manage multiple tasks and platforms simultaneously
- Excellent written and verbal communication skills
- Strong customer service orientation
- Comfortable working with product data, pricing, and stock management systems
- Proficient in Microsoft Office / Google Workspace (especially Excel)
- Experience with e-commerce platforms, ERP systems, and third-party logistics integrations is advantageous
Personal Attributes
- Self-motivated and proactive
- Able to work independently while collaborating with cross-functional teams
- Solution-driven with the ability to remain calm under pressure
- Strong sense of ownership and accountability
15 Jan 2026;
from:
careers24.com