Description:
My client, a leading and well-known company based in Cornubia, Durban requires a competent Customer Service Specialist with experience in the Printing or Agency Industry.
We are seeking a proactive and detail-oriented Customer Service Representative to provide efficient administrative and client support to the Accounts Executive and production teams. The ideal candidate will understand customer needs, manage end-to-end job workflows, coordinate projects, and ensure exceptional service delivery.
You must have experience in an Agency or Printing environment.
Competencies, Qualifications & Requirements
Qualifications
Matric (Essential)
Degree or Diploma (Highly advantageous)
Experience
Minimum 3 years experience in a similar Customer Service / Production / Client Service role
Background in Printing or Advertising Agency operations is required
Eligibility
South African Citizens only
Must be Criminal Clear (background checks may be conducted)
Must be Durban based
Skills & KnowledgeStrong business acumen with a cost-control and profit-driven mindset
Excellent analytical and problem-solving skills
Office administration background is advantageous
Ability to manage suppliers, workloads, and deadlines
Strong project management ability
Able to interpret client needs and provide practical solutions
Behavioural Competencies
Strong communicator with excellent people skills.
Structured, detail-oriented, creative, and precise.
Handles pressure well; performs under tight deadlines.
Results-driven and achievement-oriented.
Self-motivated, confident, resilient, and mature.
Strong decision-making and dispute resolution skills.
Team player with leadership potential.
Highly organised and deadline driven.
Computer Skills
Basic proficiency in Microsoft Excel and Word.
Ability to learn and work within internal systems
Key Responsibilities
1. Customer Service & Liaison
Develop strong internal and external customer relationships.
Receive and respond to customer enquiries professionally via phone, email, or in person.
Provide product and service information aligned with organisational standards.
Act as a key communication link between clients and internal teams.
Manage customer expectations and ensure consistent follow-through.
2. Administrative & Financial Support
Provide administrative support to the Accounts Executive.