Custodian Network and Operations Manager

Description:

Location: Hybrid – Johannesburg
Employment Type: Full-Time
Industry: Financial Services | Tax Recovery | Custodian Operations

WatersEdge Solutions is partnering with a global tax recovery business to appoint a driven and strategic Custodian Network and Operations Manager. This is a high-impact role responsible for building strong relationships with some of the world’s largest custodian banks and streamlining tax reclaim operations on a global scale. If you’re analytical, client-focused, and experienced in financial operations—this role offers an exciting platform to lead and optimise within an international finance environment.

About the Role

You’ll lead a key function within the custodian operations and network services team, focusing on optimising global custodial processes, guiding junior executives, and ensuring timely reclaim submissions. This role requires exceptional communication, analytical thinking, and a commercial mindset to identify efficiencies and opportunities across international finance networks.

Key Responsibilities

Manage end-to-end operations and relationships with global custodian banks

Support and mentor junior team members on custodian process optimisation

Improve operational efficiencies to enhance client tax reclaim outcomes

Understand client structures to identify additional withholding tax opportunities

Stay updated on market regulations and tax legislation changes

Handle technical queries and consolidate responses from foreign tax offices

Track deadlines and ensure accurate, timely reclaim submissions

Resolve issues from custodian banks and escalate when required

Collaborate with the Global Manager on strategic custodial goals