Description:
ENVIRONMENT:
PROVIDE exceptional technical customer support as the next Systems Engineer sought by a Customer Experience Tech Specialist to join its team. Your role will include Linux Server Administration, VICIdial support and configuration, Genesys Cloud CX implementation and support & Qcontact implementation and support. Applicants must have Matric/Grade 12, an IT Diploma and Certifications including being Genesys Cloud Certified. You will also need 5 years’ experience in a Mid-level level IT Support Role including VoIP/ CcaaS, have Call Center experience as well as experience with Genesys Architect flows, Digital Channels, SIP, QA and VICIdial Administration.
DUTIES:
- Microsoft Server Administration.
- Linux Server Administration.
- Network and Firewall Support.
- Microsoft Azure Administration.
- SharePoint Administration.
- VoIP Services Support.
- VICIdial support and configuration.
- Genesys Cloud CX implementation and support.
- Qcontact implementation and support.
REQUIREMENTS:
Qualifications –
- Matric / Grade 12.
Experience/Skills –
5 Years' experience in a Mid-level IT Support Role including VoIP/ CcaaS. Genesys Architect flows, Digital Channels, SIP, QA. VICIdial Administration. Call Center experience. Strong Windows and Server Administrative skills. Strong troubleshooting skills and experience. Experience in Azure Infrastructure management.
ATTRIBUTES:
Reliable. Energetic. Goal-oriented. Self-motivated. Excellent time keeping. Team player.
13 Jan 2026;
from:
gumtree.co.za