Description:
Our client in the HR and Payroll industry is recruiting for a results-driven Account Manager to join their Centurion team. Acting as the primary liaison between clients and internal stakeholders, this role is responsible for building trusted relationships, ensuring client satisfaction, and driving account performance and profitability.
RESPONSIBILITIES AND DUTIES
CLIENT GROWTH AND PROFITABILITY
Drive strategic growth and long-term client success.
Deepen relationships with key stakeholders and identify new opportunities.
Take ownership of overall client profitability and performance within the assigned portfolio.
STAKEHOLDER RELATIONSHIPS & CLIENT SATISFACTION
Align internal resources to deliver exceptional client value, retention, and satisfaction.
Team collaboration to advise and design solutions that meet client objectives.
Provide data-driven insights and recommendations that enhance client outcomes.
Provide professional advice to clients based on best practices and legislative regulations.
CONTRACT MANAGEMENT
Full understanding of the terms and conditions within client contracts to manage product expectations, payment terms, and other contractual related matters.
To manage the financial aspects of the client account to ensure invoices are accurate and paid within the contractual terms and conditions.
CLIENT ACCOUNT MANAGEMENT
Comprehensive system knowledge and understanding to provide system and/or specific functionality demonstrations.
Complete monthly client billing and reconciliations accurately and timeously and ensure an 80% monthly billable rate on own time spent.
Ensure CRM activities are completed accurately and within the set time periods.
SUPPORT FUNCTION
Provide accurate and timely daily support to clients.
Direct involvement in projects from start to end to ensure support can be provided during and after the project.
Provide system and functionality testing where required.
Provide system and functionality training where required.
KNOWLEDGE AND SKILLS
Strong communication, presentation, and facilitation abilities (oral and written)
Ability to listen actively to accurately interpret information and effectively communicate or transfer these insights to others.
Ability to manage deadline pressure and change.
Great problem-solving skills and being able to deal with high-pressure situations without getting emotionally involved.
Ability to work well with people within multi-dimensional teams.
Good understanding of project management methodologies.
Comprehensive understanding of the full employee life cycle.
Experience in using Microsoft Office.
REQUIREMENTS
Bachelor’s degree in HR/Business Management or equivalent.
Minimum of 10+ years in account management, preferably in the HR and Payroll Industry.
Proven ability to manage complex, multi-stakeholder engagements involving senior executives.
Valid driver’s license with own vehicle.
The position will require travelling and occasional overnight stays.