Description:
The Operations Manager is responsible for achieving profit contribution and service excellence through effective management of staff, assets, and operational systems. The role ensures that business objectives are met, Service Level Agreements (SLAs) are consistently achieved, and operational activities align with the company’s strategic and long-term goals.
Duties include:
Operational Management
Manage and oversee all operational activities within the allocated area to support the company’s strategic plan and long-term objectives
Develop, implement, and maintain systems to ensure full compliance with client Service Level Agreements (SLAs)
Establish and manage cleaning plans for each site in line with contractual requirements
Conduct regular site visits, providing reports on activities, outcomes, and improvement recommendations
People & Performance Management
Implement cleaner work schedules and manage staff performance in line with company policies and procedures
Ensure staff receive appropriate training, including Health and Safety training in accordance with the OSH Act
Maintain strong working relationships with client representatives and internal stakeholders
Health, Safety & Compliance
Ensure compliance with Health and Safety requirements across all sites
Maintain up-to-date safety files and ensure adherence to statutory and company standards
Apply knowledge of OHS Act, ISO 9001 Quality Management, and Risk Management Systems
Asset, Stock & Resource Management
Manage the delivery and availability of cleaning chemicals, consumables, and equipment