Description:
Key Performance Areas:Business Applications Administration 30% System Workflow Management 20% Data Management 20% Incident and User Support 20% Digital Transformation Initiatives Support 10%
Competency Requirements for Position
Knowledge:
Application Configuration and Management (Users, Groups, Access, Permissions) SaaS Workflow orientated Platforms CRM, ITSM, Helpdesk Systems (Fresh Service, Sales, Desk) Data, Information and Analytics Platforms. (Excel, PowerBI etc.) Knowledge documentation and management. Data Engineering & Integrity Application Development & Integration
Skills:
Broad System and User Administration. Business Workflow Construction and Implementation. Strong internal customer orientated outlook. Organizational change capability. Skills in managing cross functional departments, systems and incidents. Organized, diligent with an eye for data detail. Information management including presentation and communication skills. Experience with data mapping and data migration. Experience in: API Integration JSON REST cURL Postman MySQL / MongoDB MySQL Stored Procedures MySQL Workbench FreshWorks products and their development environments, workflows, webhooks etc. Experience in Zapier and Python advantageous
Behavioral:
Systemic (end to end) thinker Excellent team participation and customer skills Ability to influence business stakeholders Analytical, problem- solving skills Decisive Results driven Stress tolerance
Minimum Qualification:
Degree in Computer Science, Information Technology, or a related field Certifications in SaaS services (Service Now (or ITSM equivalent), Azure, Google Cloud)
Minimum Experience:
More than 3 years in software application management and system administration
Other Requirements:
Willing to work overtime if required Must have own transport Valid passport
Key Stakeholder Relationships
Internal
Cross functional stakeholders engaged in improving win rate and business efficiency.
External
Suppliers and various system platform providers (
12 Jan 2026;
from:
gumtree.co.za