Description:
Job IntroductionThe Workshop Manager is responsible for the effective planning, coordination, and control of all workshop operations to ensure optimal productivity, quality, safety, and customer satisfaction. The role involves leading and motivating workshop staff, managing work-in-progress, controlling costs, and ensuring compliance with dealer operating standards, HSE requirements, and manufacturer procedures. By maintaining strong customer relationships, supporting service solution sales, and continuously improving workshop performance through KPI management and operational excellence, the Workshop Manager plays a key role in achieving business and financial objectives.
Job Description:
Workshop management Manage and plan the daily operations of the workshop, working with and acting on deviations. Leading and motivating the workshop and service staff and services salesman personnel. Set routines for daily planning and follow up meeting on WIP and Parts. Carry out regular meetings with workshop staff and Technicians. To minimise WIP in the workshop to below 50 open job cards and capitalise on hours sold. Develop, implement, monitor standards and routines, maintaining a high standard of cleanliness and tidiness within the workshop. Monitor the ongoing condition of workshop tools and equipment, arranging purchase, repair, and calibration. Monitor and handle deviations, initiate proper actions and escalations. Promote and work with Dealer Operating standards to ensure uniform quality standards in all areas of the business. Coordinate the Spare parts activity to ensure parts availability together with Parts Manager, to ensure service exchange and warranty parts procedures are adhered to. Manage the workshop facilities and HSE together with Safety Officer. Create working time schedules for work shifts. Attend to daily workshop reporting, regarding WIP, Efficiency, Productivity, Debtors and Creditors. Workshop customer relations develop and manage customer relationships ensuring that customer needs are met and services are developed to meet the future needs of the customer. Build and maintain the right level of relationships with customers representatives. Monitor the processing of complaints and process major or complicated complaints. Assist workshop personnel and customers regarding technical issues. Participate in meetings with key customers when required. Workshop service solution sales increase service solutions sales by developing, Coordinate the spare parts activity to ensure parts availability together with Parts Manager, to ensure service exchange and warranty parts procedures are adhered to. Manage the workshop facilities and HSE together with appointed safety staff and safety committee. Create working
10 Jan 2026;
from:
gumtree.co.za