External Sales Representative

Description:

Duties:

Maintain and develop strong relationships with existing customers, providing support, information and guidance.
Visit distributors and installers on a regular basis, ensuring that our service levels are met.
Ensure that at all reseller outlets, the client is well represented and that displays, brochures, posters are always up to date. (Distributor Audits)
- Identify and visit commercial sites (Complexes, Business developments, Office parks, etc.) to set up meetings and present access control solutions to the relevant stakeholders.
- Ensure that Branch Sales Targets are met monthly.
- Provide structured and detailed feedback /call reports to the Branch Manager.
- Promote, plan and present training courses and product presentations, diligently.
- Give feedback on competitors, pricing, new products, marketing etc.
- Address product issues that arise from customer visits, and ensure that queries are properly
addressed and that feedback is given to the relevant parties.
- Research leads for new customers for products and make successful contact
- Ensure that you are up to date with new and existing products.
- Assist with internal sales/training (processing of orders, handling queries and customer
complaints etc.)
- Check and ensure that existing and potential clients details are correct and updated on the database.
- Contribute to the team effort participating in the morning MBU meetings and ensure that all departments are seen in a "good light" by our clients, by addressing issues and ensuring that there is excellent inter-departmental communication.
- Assist with ad-hoc duties from time to time, such as stock take & deliveries.
- Assist the technical department with an occasional site visit to assess a product failure or incorrect installation.
- Business partner activities include but not limited to Marketing & Promotions, Training, Geographical area growth, Business development.
- Plan & Coordinate Distributor & Area sales strategies to assist with business development.