Description:
Purpose of Role:- Provide professional front-office support while coordinating workshop operations and ensuring a smooth customer experience from vehicle intake to final handover.
Key Responsibilities:
- Greet customers and manage vehicle intake efficiently
- Maintain accurate records of jobs, parts, and customer communications
- Liaise with insurance companies and suppliers as needed
- Prepare invoices, process card & cash payments, and assist with basic financial records
- Coordinate with workshop staff to track repair progress
- Conduct final handover quality checks before customers collect their vehicles
- Address customer queries and complaints professionally
- Support management with reports, schedules, and administrative tasks
Skills and Qualifications:
- Proven experience as a receptionist or administrative assistant, preferably in automotive or workshop environment
- Strong communication and customer service skills
- Basic understanding of vehicle repair processes
- Attention to detail for documentation and quality checks
- Competence with office software and workshop management systems
- Ability to work independently and take responsibility for customer satisfaction
- Previous experience within the Automotive industry.
- Speak English & Afrikaans fluently.
09 Jan 2026;
from:
gumtree.co.za